Desired Job Title
Service CoordinatorRecovery CoachPride IndustriesTraveling Medical AssistantCNAWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Napa, CA
Open to relocation: No
Open To Work
CHE'RIE BATES
Napa
Work Preference
Summary
Results-driven healthcare operations and service professional with extensive experience in case management, client care coordination, administrative leadership, and Executive Protection/Medic services. Proven ability to coordinate complex schedules, oversee multidisciplinary teams, manage high-priority situations, and provide exceptional service in fast-paced, high-pressure environments. Skilled in problem-solving, crisis response, customer relations, and operational efficiency, with a strong background supporting vulnerable populations as well as high-profile clients. Recognized for professionalism, adaptability, sound judgment, and the ability to build collaborative relationships while maintaining the highest standards of safety, quality, and service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Coordinator
Crestwood Behavorial Health
Angwin, CA
12.2023 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Coordinated and monitored service activities to confirm work met all requirements.
- Coordinated cross-departmental efforts for successful program outcomes, fostering a collaborative working environment.
- Planned and executed impactful events to raise awareness about available services, engaging potential participants in the community.
- Provided leadership, guidance and support to staff members.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Recovery Coach
Crrestwood
Angwin, CA
06.2023 - 12.2023
- Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
Pride Industries
Job Coach
Stockton, CA
02.2016 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Contributed to smooth operations through productive teamwork.
- Executed tasks with meticulous attention to detail.
- Made informed decisions using analytical skills.
Traveling Medical Assistant
Home Healthcare
Stockton, CA
02.2012 - 09.2016
- Streamlined operations within the clinic by keeping work areas organized and spotless for healthcare personnel.
- Enhanced the accuracy of diagnostic tests by assisting physicians and prioritizing patient comfort.
- Ensured optimal stock levels by managing medical supply inventory.
- Enhanced the patient experience by implementing clear and culturally competent interactions.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Obtained client medical history, medication information, symptoms, and allergies.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient spirometry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
CNA
Emeritus Senior Living
Palestine, IL
05.2006 - 10.2012
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted patients with daily living activities, promoting independence and dignity.
- Reduced patient stress levels through effective communication and active listening skills.
Education
Administrative Justice - Criminal Justice
University of California, Berkeley
Berkeley, CAEMT - Nursing
Merritt College
Oakland, CA05.2024
Certificate of Completion - Power to Arrest, Weapons of Mass Destruction / Terrorism Awareness
The Loss Prevention Group, Inc.
Oakland, CA08.2019
CNA - Nursing Assistant
Bredford School of Nursing
Stockton, CA06.2018
Basic Education -
Coronado
Scottsdale, AZ05.1984
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Record preparation
- Status meetings
- Program follow-up and assessment
- MS office expertise
- Ongoing client support
- Task prioritization
- Conflict resolution
Websites
Organization
The Loss Prevention Group, Inc., 524 7TH Street, Oakland, CA, 94607, (510) 836-6011, www.lpgca.com
Traininginformation
8, Bureau of Security and Investigative Services, Department of Consumer Affairs’ Skills Training Course for Security Guards, Business and Professions Code Sections 7583.6 and 7583.7, Title 16, Division 7 Article 9, Section 643 of California Code of Regulations, AB 2880
Certification
- POWER TO ARREST, 4, 08/04/19
- WEAPONS OF MASS DESTRUCTION / TERRORISM AWARENESS, 4, 08/04/19
Instructor
Marcus Bronfeld, 1308, 1171, 08042021-2024
Timeline
Service Coordinator
Crestwood Behavorial Health
12.2023 - Current
Recovery Coach
Crrestwood
06.2023 - 12.2023
Pride Industries
Job Coach
02.2016 - 05.2023
Traveling Medical Assistant
Home Healthcare
02.2012 - 09.2016
CNA
Emeritus Senior Living
05.2006 - 10.2012
Certificate of Completion - Power to Arrest, Weapons of Mass Destruction / Terrorism Awareness
The Loss Prevention Group, Inc.
Administrative Justice - Criminal Justice
University of California, Berkeley
EMT - Nursing
Merritt College
CNA - Nursing Assistant
Bredford School of Nursing
Basic Education -
Coronado