CHERIANNE KING

• Demonstrated excellent multitasking skills while facilitating all aspects of piano department including pre and post-sale details including orders, quotes, delivery, warranty, and service.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
• Enhanced customer satisfaction by building rapport and trust through resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Maintaining customer satisfaction throughout the selling process of all musical instruments, including ordering, set up delivery, warranty, and after sale followup.
• In charge of store inventory, ordering, merchandising, upkeep of website and marketing.
• Handled customer inquiries and suggestions courteously and professionally.

• Piano Manager responsible for growing piano department within new full instrument location.
• Managed and motivated employees to be productive and engaged in work.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved marketing to attract new customers and promote business.

Store Manager of new piano store for Southern Saskatchewan

• Hired, trained, and oversaw all staff as well as external support staff
• Negotiated and oversaw all sales, including pre/post-delivery logistics
• In charge of inventory control and merchandising store
• Oversaw marketing for Southern Saskatchewan.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Managed day-to-day operations of small business, overseeing personnel schedules and handling customer inquiries as needed.
• Ran all logistics of moving pianos throughout Saskatchewan and some of Western Canada
• Managed financial aspects of business, including budgeting, bookkeeping, and tax preparation.

• Recruited, developed and managed the sales team for the Saskatoon and Regina locations
• Marketed multiple piano lines for all of Saskatchewan including partnering with many organizations and teachers to provide piano needs for the province.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.

• Under the direction of the manager, oversaw the staffing and general running of the store while selling high-end Canadian leather products.
• Demonstrated ability to work collaboratively with the manager to hire, develop and encourage sales team to excel in knowledge and skills to meet all customer needs.

• Exceptional Sales Associate specializing in telecommunications
• Maintained calm demeanor and professionally managed issues in busy, high-stress environment while solving customer challenges and offering relevant products and services.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through building rapport and loyalty, exceptional service, addressing concerns promptly, and providing a welcoming store environment.