Cheri Mancuso
Victoria,British Columbia
Summary
Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Driven and successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem-solving and talent for boosting operational efficiency.
Overview
10
10
years of professional experience
Work History
Home Organizer & Staging Designer
The Happy Nest
03.2020 - 06.2023
- Supported clients with every aspect of preparing to sell their home including editing/selling/donating belongings/furniture/artwork, staging for resale, hiring and coordinating trades.
- Built and implemented fully customized back office, inventory tracking, CRM, and employee timesheet system using Click Up software platform and app.
- Conducted client consultations to understand requirements and preferences.
- Led home organization and design through concept, design development, and implementation phases.
- Responsible for warehouse inventory. Implemented Stageforce inventory tracking system.
Event Coordinator & Stage Manager
Stream Of Consciousness
11.2018 - 12.2018
- Coordinated schedules and timelines for events.
- Responsible for event space design as well as overseeing set up and strike teams.
- Managed event logistics and operations.
- Provided practical and organizational support to livestream technicians, social media specialists, core organizers, emcee, speakers, and attendees throughout production process, ensuring all ran smoothly and on time.
Adjudicator - Clerk 11
Child Care Subsidy, MCFD, BC Provincial Services
04.2014 - 09.2016
- Developed exceptional communication, listening, and negotiation skills
- Assessed eligibility of applications for Child Care Subsidy under the Child Care Subsidy Act initiating
- Child Care subsidy authorizations by interpreting and applying regulations, policies, and legislation
- Requested additional information for complex files; analyzed financial statements and other
- Financial/legal documentation; conducting audits on conflicting information sources
- Responded to inquiries from the public, ministry and field staff and other agencies
- Provided sensitive and effective service appropriate to clients’ needs using active listening skills and
- Demonstrating cross-culture sensitivity
- Utilized and further developed problem-solving skills and perseverance in resolving complex service issues.
- Maintained client files in Child Care Subsidy system
Core Organizer, Speaker Curator & Coordinator
TEDx Victoria
01.2014 - 11.2015
- Participated in team projects, demonstrating an ability to effectively work independently as well as collaboratively.
- Cultivated interpersonal skills by building and maintaining positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful in managing time in order to work within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to challenges.
Customer Service Representative - Clerk 09
Autism Funding Unit, MCFD, BC Provincial Services
08.2013 - 06.2014
- Performed technical, administrative and financial activities required for the centralized delivery of Autism Intervention Program delivery 40% Verified client eligibility status as by accessing the SWSMIS, Autism Medical Benefits Analysis and Tracking System (AMBATS) and/or ICM Updated and maintained client’s status on AMBATS and ICM and initiated autism benefits coverage for eligible children Determined previous expenditure made on each client’s behalf and used this information and program guidelines to administer autism benefits equitably and consistently Liased with authorized professionals/specialists for clarification and to obtain relevant information regarding diagnosed problems and proposals to meet the client’s need VISA Purchase Card holder for purchase of autism intervention, travel, training or equipment Reviewed expenses submitted by parents and letter of recommendations from professionals/specialists for approval or denial of the use of autism funding in accordance with the program policies and guidelines Escalated to the AFB Supervisor or Manager, with recommended solution, case specific problems deemed to be outside framework of established policies and guidelines Obtained approval from the AFB Supervisor or Manager for requests in excess of established spending limits or where information is missing Ensured each request is in compliance with the Core Policy and Procedures Manual, ministry’s financial department, and program policy and legislation Recorded and documents all requests and decisions made for ongoing reference and billing verification into AMBATS and/or ICM Determined eligibility for DP funding Processed a diverse variety of accounts payable/receivable documents 40% Ensured compliance with legislation, ministry/central agency/autism policies and procedures; rejected transactions which were not in compliance Verified autism IP and DP agreements were completed correctly, payments were appropriate and signed by the parent and Expense Authority (EA) Processed IP and DP Agreements to ensure timely funding to families for treatment and intervention methods
- Verified invoices had not been previously paid Prepared documentation regarding forgery or misappropriation of funds and liased with ministry staff to replace funds Recorded DP transactions in ICM
Education
Certified Travel Advisor
Travel Agent Essentials
Vancouver, BC03.2021
Skills
- Administrative Support
- Data Entry Documentation
- Prioritization
- Self Starter
- Critical Thinking
- Time Management
- Proofreading
- Documentation
- Records Management
- Filing
- Process Optimization
- Back Office Operations
Timeline
Home Organizer & Staging Designer
The Happy Nest
03.2020 - 06.2023
Event Coordinator & Stage Manager
Stream Of Consciousness
11.2018 - 12.2018
Adjudicator - Clerk 11
Child Care Subsidy, MCFD, BC Provincial Services
04.2014 - 09.2016
Core Organizer, Speaker Curator & Coordinator
TEDx Victoria
01.2014 - 11.2015
Customer Service Representative - Clerk 09
Autism Funding Unit, MCFD, BC Provincial Services
08.2013 - 06.2014
Certified Travel Advisor
Travel Agent Essentials
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