Cheri-Lynn Monahan
Hamilton,ON
Summary
Accomplished Medical Office Clerk at KingWest Medical, adept in medical office software and professional telephone etiquette, significantly enhanced office efficiency and patient satisfaction. Skilled in streamlining operations and inventory management, demonstrated at Walmart and Bulk Barn Foods, achieving notable improvements in customer service and operational workflows.
Overview
24
24
years of professional experience
Work History
Medical Office Clerk
KingWest Medical
10.2022 - Current
- Responded efficiently to incoming calls from patient while maintaining excellent client service standards.
- Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment.
- Used Telus EMR to schedule appointments for doctor visits and procedures.
- Assisted in billing tasks by accurately inputting data into the electronic health record system, reducing errors and delays in payment processing.
- Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
Pharmacy OTC Manager
Walmart
09.2006 - 04.2017
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Maintained accurate records of all transactions, enabling efficient tracking and reporting of financial data.
- Increased customer satisfaction by efficiently addressing and resolving OTC product inquiries.
- Enhanced team performance by providing consistent coaching and mentoring to staff members.
- Optimized store layout for better visibility of OTC products, leading to improved sales performance.
- Implemented loss prevention measures, reducing instances of theft and shrinkage within the store''s OTC department.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
- Ordered all OTC pharmacy supplies and kept check on inventory levels.
Retail Grocery Manager
Bulk Barn Foods
06.2000 - 09.2006
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Computer Processing
St. Charles Adult And Continuing Education
Hamilton, ON01.1999
High School Diploma -
Sir John A. Macdonald Secondary School
Hamilton, ON06.1986
Skills
- Professional telephone etiquette
- Critical thinking abilities
- Medical Office Software Proficiency
- Patient Scheduling Proficiency
Languages
English
Professional Working
artistic ability and interest in many mediums
spend my free time creating. I paint, draw, do bead work and also create many body care products such as soaps, bath bombs and lotions
Timeline
Medical Office Clerk
KingWest Medical
10.2022 - Current
Pharmacy OTC Manager
Walmart
09.2006 - 04.2017
Retail Grocery Manager
Bulk Barn Foods
06.2000 - 09.2006
Computer Processing
St. Charles Adult And Continuing Education
High School Diploma -
Sir John A. Macdonald Secondary School
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