Cheri Kelly
London,ON
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at Tim Hortons. Excelled in roles requiring exceptional customer service and teamwork, alongside proficient cash handling and problem-solving skills. Achieved significant improvements in team efficiency and safety, demonstrating a strong ability to adapt and thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Team Member/ Counter Person
Tim Hortons
London, ON
02.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Retail Keyholder/ Merchandiser
Dollarama
London, ON
04.2020 - 01.2023
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Assisted store cashiers during peak sales times.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
Sales Associate/ Meal Advisor
M&M Food Market
London, ON
10.2014 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Central High
Barrie, ON06.1986
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Workplace Safety
- Computer Skills
- Safety understanding
- Heavy Lifting
- Organizing Work Stations
- Product Knowledge
- Order Preparation
Languages
English
Native or Bilingual
Timeline
Team Member/ Counter Person
Tim Hortons
02.2023 - 06.2024
Retail Keyholder/ Merchandiser
Dollarama
04.2020 - 01.2023
Sales Associate/ Meal Advisor
M&M Food Market
10.2014 - 03.2019
Central High