CHERI HERN
Moreno Valley
Summary
Enterprise Fleet Specialist with over 12 years of experience in fleet management and operations. Achieved over 20% reduction in repair costs and vehicle downtime through effective budget management and efficiency strategies. Skilled in customer service, standard operating procedures, and collaboration with vendors and internal teams to resolve invoice discrepancies. Focused on delivering innovative fleet management solutions that enhance operational performance and reduce costs.
Overview
24
24
years of professional experience
Work History
Senior Enterprise Fleet Specialist
Yuhaaviatam of San Manuel Nation
Highland
02.2024 - Current
- Ordered parts and maintained supplies in FSM and eMaintenance for timely vehicle repairs.
- Developed Standard Operating Procedures and Job Aids to streamline repair workflows.
- Maintained detailed records of invoices and repair histories for each vehicle.
- Implemented procedures that reduced vehicles out of service by a significant percentage.
- Scheduled monthly inspections to ensure compliance during CHP evaluations.
- Managed all Yuhaaviatam enterprises' vehicles, focusing on minimizing repair costs.
- Coordinated repair schedules to enhance outfitting efficiency across business units.
- Created forms and Excel spreadsheets to boost project efficiency.
Enterprise Fleet Specialist
San Manuel Band of Mission Indians
Highland
05.2018 - 02.2024
- Enterprise Fleet Specialist , San Manuel Band of Mission Indians, Highland, Ca
Ordering necessary parts and maintaining supplies to insure vehicle repairs are completed in a timely manner. - Maintaining record keeping with invoices and other programs to keep a full vehicle repair history for the life of the vehicle.
- Creating Standard Operating Procedures and Job Aids to help streamline all vehicle repair needs and archiving data, but not limited to DMV documentation.
- Actively implementing standard operating procedures to lower the percentage of vehicles out of service.
- Scheduling monthly Inspections to insure a positive outcome on CHP inspections.
- Managing all San Manuel enterprises vehicles, repair and service requirements while reducing overall costs.
- Coordinating workable repair schedules, including outfitting vehicles with multiple business units, dealers and
vendors. - Creating and Implementing new forms, designing Excel spreadsheets for various projects and presentations for
long term fluidity. - Acting as a liaison between shops, dealers, vendors and San Manuel Business units, and in constant communication with Claims for accident reimbursement and repairs.
Public Safety Fleet Management Specialist
San Manuel IBC
Highland
04.2017 - 05.2018
- Managed all Tribal cars, repair and service requirements including simple diagnostics/repairs, and cost reduction while maintaining quality parts and services.
- Maintained a workable repair schedule with different departments, dealers, and vendors.
- Streamlined and developed a more user-friendly Fleet process, including but not limited to DMV documentation, inventories, policies, local and federal code compliance, investigating/tracking misplaced invoices, and keeping the Fleet database updated.
- Acted as a liaison between shops, dealers, vendors, and Tribal departments, and in constant communication with risk management for accident claims reimbursement and repairs.
- Adept at implementing security procedures and identifying safety risks while anticipating hazards, directing unforeseen circumstances and ensuring the safety of clients, personnel, and tribal property.
- Procured new vehicles via research and meetings with dealers to get the best market value and determine the best course of action for out-of-use vehicles to be sent to auction.
- Planned, evaluated, organized, and executed the outfitting, modifications, and custom work done to vehicles based on the demands of each department.
Public Safety Assistant Lead
San Manuel IBC
Highland
05.2008 - 04.2017
- Radio Log
- Training new personnel
- Shack Inspections and stock
- Box Drop Cages / Box Drops
- PSA Schedule Rotations
- Special Details
- Traffic control
- PSA Inspections
- Vehicle Log
First Assistant Manager
Kragen Auto Parts
Riverside
08.2005 - 05.2007
- First Assistant Manager- In Addition to performing the same responsibilities as the people managed, the First Assistant Manager also competed the following:
- Daily store opening and closing
- Customer care
- Armored car delivery / drop off
- Cashier training
- Inventory tracking
Manager
Kragen Auto Parts
Moreno Valley
08.2005 - 05.2006
- The manager also performs the following duties as well as those of the managing personal:
- Overseeing store merchandise
- Yearly inventory
- Weekly personnel scheduling
- Monthly paperwork and inventory
- Store operations
Key Carrier
Kragen Auto Parts
Moreno Valley
11.2002 - 08.2005
- Armored delivery / drop off
- Daily office management paperwork
- Inventory (in/out)
Parts Pro
Kragen Auto Parts
Moreno Valley
09.2002 - 11.2002
- Trainer
- Sales and service
- Miscellaneous assistant manager duties
- Vault access
- Assistant key carrier
Merchandise Pro
Kragen Auto Parts
Moreno Valley
06.2002 - 09.2002
- Stock Merchandising
- Store advertising/ Sales events
- Stock promotions
- Marketing and promotional signage
Sales Person
Kragen Auto Parts
Moreno Valley
06.2001 - 06.2002
- Cashier
- Parts counter
- Sales and service
- Stock
- Floor inventory
Education
High School -
Valley View High School
Moreno Valley06.2001
Skills
- Management and organization
- Customer service excellence
- Process optimization
- Cost reduction
- Efficiency improvement
- Standard operating procedures
- Record management
- Supply chain management
- Inventory audits and control
- Time management
- Resource allocation
- Project management
- Team collaboration
- Workflow optimization
- Analytical skills with attention to detail
- Staff training and development
References
- Josh Hebert, WATER DEPARTMENT SUPERVISOR - PUBLIC WORKS, SAN MANUEL BAND OF MISSION INDIANS, (909)725-4875
- Michael Perkins, RESERVATION SECURITY SERGEANT, SAN MANUEL BAND OF MISSION INDIANS, (909)605-3555
- William Stirling, PUBLIC SAFETY INVESTIGATOR, SAN MANUEL BAND OF MISSION INDIANS, (714)815-3460
- Mike Helms, PUBLIC SAFETY INVESTIGATOR, SAN MANUEL BAND OF MISSION INDIANS, (626)215-7202
- Sylvia Davis, PUBLIC SAFETY INVESTIGATOR, SAN MANUEL BAND OF MISSION INDIANS, (909)767-2585
- Rick Ramoneda, PRIVATE INVESTIGATIONS AND EXECUTIVE PROTECTION, (951)543-3499
Timeline
Senior Enterprise Fleet Specialist
Yuhaaviatam of San Manuel Nation
02.2024 - Current
Enterprise Fleet Specialist
San Manuel Band of Mission Indians
05.2018 - 02.2024
Public Safety Fleet Management Specialist
San Manuel IBC
04.2017 - 05.2018
Public Safety Assistant Lead
San Manuel IBC
05.2008 - 04.2017
First Assistant Manager
Kragen Auto Parts
08.2005 - 05.2007
Manager
Kragen Auto Parts
08.2005 - 05.2006
Key Carrier
Kragen Auto Parts
11.2002 - 08.2005
Parts Pro
Kragen Auto Parts
09.2002 - 11.2002
Merchandise Pro
Kragen Auto Parts
06.2002 - 09.2002
Sales Person
Kragen Auto Parts
06.2001 - 06.2002
High School -
Valley View High School
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