Cheri Dopp
Wasaga Beach,Canada
Summary
Results-driven professional with an unwavering commitment to excellence. Proven leader with exceptional skills in customer service, surpassing expectations and achieving product goals. Extensive experience in managing and motivating cross-functional teams, ensuring high-quality performance, and maximizing customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wasaga Distribution Inc
Wasaga Beach, Canada
11.2024 - 11.2025
- Executed efficient, accurate, and responsive front-line service to the public through in-person interactions, email correspondence, and phone communications.
- Completed intensive two-day course at Erth Academy focused on Northstar utility industry practices.
- Established and managed customer accounts to integrate new services and modifications smoothly.
- Oversaw daily processing and balancing of customer payment transactions to ensure accuracy and compliance.
- Assisted with collection efforts by sending reminder and final notices. Conducted payment calls to support timely payments.
- Monitored service disconnections and reconnection's to help maintain continuity.
- Executed outreach initiatives to recover outstanding accounts and negotiate payment arrangements effectively.
- Oversaw and enhanced customer assistance programs targeting low-income support initiatives.
- Assisted in managing unpaid accounts and processing final bills.
- Supported write-off procedures and handled bankruptcy cases.
- Aided collection agency efforts to recover outstanding debts.
- Monitored industry issues, regulatory policies, and codes to ensure compliance and mitigate risks.
Franchisee/Store Manager
Foodland
Wasaga Beach, Canada
03.2013 - 09.2024
- Spearheaded daily operations of a busy retail store, leading a team to achieve and surpass sales goals while maintaining high customer satisfaction standards.
- Managed daily store operations, overseeing 80 staff and ensuring efficient inventory management and customer service.
- Led the team to achieve the highest sales by $300,000.00 in the district, consistently surpassing targets.
- Implemented innovative marketing strategies to enhance brand awareness and engagement, leading to a 40% increase in seasonal sales.
- Trained and developed employees, improving team skills and enhancing customer satisfaction.
- Ensured compliance with safety guidelines and maintained a clean, organized work environment.
- Processed invoice payments and maintained accurate financial records using SAP software.
- Managed confidential information and handled sensitive matters with discretion.
- Actively engaged in local philanthropy and community service, leading initiatives that give back to the community resulting in annual donations of $10,000.00 to support local youth.
Administrator
Arthur's Fuel
Orangeville, Canada
08.2009 - 03.2013
- Efficiently managed front desk operations, providing top-tier customer service and overseeing all administrative functions.
Education
GRADE 12 DIPLOMA -
Hillcrest High school
Thunder Bay, ONSkills
- Leadership
- Customer Service Excellence
- Harris Software
- Team Player
- Payment processing
- Microsoft Word/Excel
- Problem-solving
- Time management
- Confidentiality
- Invoicing
- SAP software usage
- Effective communication
Certification
- CPR & First Aid
- SAP advanced & basic navigation
- De-escalation protocols
- Employee data administration
- Interpersonal skills
- Joint Health and Safety Committee certification
- WHIMIS
- Communication fundamentals
- Embracing change
- Food safety
- Labour management scheduling
Awards
- 2013, Customer Service Excellence, Wasaga Beach Chamber of Commerce
- 2014, Customer Service Excellence, Wasaga Beach Chamber of Commerce
- 2015, Top store in the banner with the highest increase of Sales by 23%, Foodland
- 2020, Renovated Business of the Year, Wasaga Beach Chamber of Commerce
- 2020, Accessibility Recognition Award, Town of Wasaga Beach
- 2021, Readers Choice Awards – Favorite Butcher/Favorite Meat Shop/Favorite Cakes & Cupcakes/Favorite Grocery Store
- 2021, Female Business Owner of the Year, Wasaga Beach Chamber of Commerce
Timeline
Customer Service Representative
Wasaga Distribution Inc
11.2024 - 11.2025
Franchisee/Store Manager
Foodland
03.2013 - 09.2024
Administrator
Arthur's Fuel
08.2009 - 03.2013
GRADE 12 DIPLOMA -
Hillcrest High school