Cheri Bromagem
San Jose
Summary
I am a results-oriented individual with a strong sense of responsibility and professionalism. As well as a dedicated and detail-oriented person known for being organized, dependable, and goal-driven. I have a strong work ethic, excellent time management, and the ability to handle multiple tasks effectively in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Admin and Vehicle Estimator
Palm Ave Motors
12.2024 - 01.2026
- Write vehicle estimates for insurance companies
- Prepared detailed cost estimates for automotive repair and maintenance projects.
- Scheduled appointments for clients seeking estimates
- Tracked and organized parts inventory to ensure availability for projects
- Managed incoming phone calls professionally
- Developed client work folders to streamline document management
- Reviewed and recorded incoming invoices accurately
- Maintained organized records of estimates, revisions, and related documents to facilitate project tracking
Client Service Manager
GardaWorld Security Services
10.2022 - 12.2024
- Resolved client inquiries to enhance satisfaction and retention
- Conducted client visits to strengthen relationships and gather feedback
- Managed the day-to-day operations for 40 sites
- Manage Schedule and Payroll (5000 hrs Weekly)
- Managed and submitted paperwork for pay corrections to ensure accuracy and compliance
- Review and manage site documents (Activity Reports, Incident Report, etc.))
- Manage and Update Post Orders
- Management of Training (GardaWorld and Site Specific)
- Training of Officers and Supervisors
- Interview and hire new staff
- New account start-ups
- Enforced adherence to established protocols by officers
Operations Manager (Multiple Positions)
Allied Universal/Allied Barton Security
Many - Ask for Details
12.2009 - 10.2022
- Managed the day-to-day operations (From One location to 60 Site Locations)
- Managed schedule and payroll for 700 to 8,000 hours weekly, ensuring timely and accurate processing.
- Coordinated communication between clients and internal teams to streamline operations and enhance service delivery.
- Managed client accounts to ensure satisfaction and retention.
- Resolved client issues promptly through effective problem-solving techniques.
- Facilitated execution of special assignments to enhance service delivery.
- Interview and hire new staff
- Management of Training (Edge, Coursemill, Site Specific)
- Training of Officers, Leads, and Supervisors
- Manage and Update Post Orders And Emergency Procedures
- Manage/Submit paperwork for corrections to pay/invoices (Local and Nationally)
- Approve and Manage coverage for Time Off Requests
- Review and manage site documents (Activity Reports, Incident Report, etc..)
- Audits (Cold Room, Patrols, Badge Creations, etc...)
- New Start-up accounts
- Walkthroughs with vendors for site upgrades
- Admin of Security Systems
- Put together quotes for specials requested by the Client
- Gathered and presented QBR and KPI information to clients, facilitating data-driven discussions on performance.
- Security Web Page Management and Development
Education
High School Diploma -
Piedmont Hills High School
San Jose, CA06-2007
Skills
- Automotive Estimation Tools
- Prepare vehicle estimates
- Cost estimation
- Safety Compliance Management
- Invoice processing
- Inventory management
- Vendor communication
- Document control
- Microsoft Office Suite
- Google Workspace proficiency
- SharePoint knowledge/Management
- Scheduling software expertise
- BOX
- Slack
- Time management
- Problem solving
- Client relationship building
Certification
• CPR/FA/AED and CRP Instructor (Currently Expired, willing to renew if needed)
• BSIS Guard Card (Currently Expired, willing to renew if needed)
• Handcuff/Defense Tactics (Currently Expired, willing to renew if needed)
• BSIS Guard Card (Currently Expired, willing to renew if needed)
• Handcuff/Defense Tactics (Currently Expired, willing to renew if needed)
Significant Accomplishments
- Pulled matrix and got approval for additional staff coverage, including leads, as a permanent solution
- Managed Schedule and Operations for Election Event on 11/03/20
- Created and Implemented Site Banned Process
- Managed and Worked with AU Branch for Major Site Special (Jan-Mar)
- Created Power Saving Cards used throughout the Facility
- Created badges for Student tours
- Assist District Scheduling as requested with projects and events
- Help create and implement spreadsheets and documents for Flex Officer program at the District Office
- Assisted in major event for Super Bowl 50 for district
- Supervised events for Google's holiday parties
- Created a Drill Schedule for Officer Training
- Created an Infinera badge design standard for the enterprise
- Developed protocols and training for new mass notification system
- Developed protocols and training for DMV information services
- Developed protocols and training for ChargePoint stations at the site
- Created an operations dashboard for the Security Team
- Pioneer a 'Going Green' initiative within the security team to reduce waste
Timeline
Office Admin and Vehicle Estimator
Palm Ave Motors
12.2024 - 01.2026
Client Service Manager
GardaWorld Security Services
10.2022 - 12.2024
Operations Manager (Multiple Positions)
Allied Universal/Allied Barton Security
12.2009 - 10.2022
High School Diploma -
Piedmont Hills High School