Summary
Overview
Work History
Education
Skills
Languages
Summary - Personal Summary
Timeline
Generic

Cherese Samuels Morrison

North York,Canada

Summary

A motivated, resilient, and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want, having a professional appearance and respectful, businesslike manner, I am a service-oriented professional who is very confident when handling inquiries, complaints, and communications. I am a team player, who can work to timely demands and effectively manage multiple workloads. Right now I am seeking a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job but will also support them in achieving their future ambition

Overview

7
7
years of professional experience

Work History

Operations Specialist

Canada Cartage
01.2020 - Current
  • Answer incoming calls

Customer Service Representative

Teleperformance Toronto
02.2019 - Current
  • Answer customer inquiries
  • Escalating refunds and promotions to the proper department
  • Floor Support- helping other agents finding solutions to customer inquiries
  • Take supervisor calls

Customer Service Representative

S&P Data
04.2018 - 05.2018
  • Processed customer complaints, provide appropriate solutions
  • To efficiently and effectively use Customer Service Centre technologies such as Customer Relationship Management (CRM) systems to record and maintain an electronic record of customer details, requests for service, and appropriate actions taken
  • Floor support to new agents help find solutions for customers inquiries

Education

Executive Office Assistant -

Toronto School of Business
01.1998

Business Administration -

Humber College
01.1995

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Process documentation
  • Case management
  • Attention to detail
  • Problem-solving

Languages

English
Professional Working

Summary - Personal Summary

A motivated, resilient, and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want, having a professional appearance and respectful, businesslike manner, I am a service-oriented professional who is very confident when handling inquiries, complaints, and communications. I am a team player, who can work to timely demands and effectively manage multiple workloads. Right now I am seeking a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job but will also support them in achieving their future ambition.

Timeline

Operations Specialist

Canada Cartage
01.2020 - Current

Customer Service Representative

Teleperformance Toronto
02.2019 - Current

Customer Service Representative

S&P Data
04.2018 - 05.2018

Executive Office Assistant -

Toronto School of Business

Business Administration -

Humber College
Cherese Samuels Morrison