Cherasela Mitroi Kovacs
Montréal,QC
Summary
Experienced in team building with a strong background in planning, prioritizing, and organization. Excellent communication skills and a successful track record in various administrative roles. Expertise lies in coordinating and managing tasks to ensure smooth operations and optimal productivity.
Overview
7
7
years of professional experience
Work History
Manager
Starbucks
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
Lush Cosmetics
05.2021 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Sunglass Hut - Luxottica
06.2019 - 03.2021
Assistant Store Manager
Sunglass Hut
02.2018 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Secondary School - Highschool
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Manager
Starbucks
01.2024 - Current
Store Manager
Lush Cosmetics
05.2021 - 12.2023
Store Manager
Sunglass Hut - Luxottica
06.2019 - 03.2021
Assistant Store Manager
Sunglass Hut
02.2018 - 05.2019
Secondary School - Highschool
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