Cheralyn Gent
Langley,BC
Summary
Dedicated team leader and Manager with over 10 years experience in supervision, coaching and mentoring. Customer Service Specialist motivated to improve service standards and contribute to overall company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FOH & Catering Manager
The Bistro
05.2023 - Current
- Responsible for all things pertaining to the smooth operating success of the front of house.
- Liasing with the Chef and kitchen to execute successful catering events.
- Day to day business administrative duties.
Store Manager
Lee's Donuts
10.2021 - 05.2023
- Recruitment, training and coaching of team members
- Creating schedules and controlling labor costs
- Timecards and payroll
- Liaising and ordering with suppliers in consideration of costs.
Assistant General Manager
Outboard Waterfront Pub
01.2019 - 09.2021
- Established and maintained genuine relationships with customers
- Recruiting, training, coaching and development of Front Of House staff
- Developing floor plans/sections while controlling labor costs
- Controlling the entire floor from the door to the kitchen and service floor.
Courier
Fedex Express
09.2016 - 12.2019
- Organized time efficient routes and safely loaded commercial vehicles
- Completed commercial and residential deliveries within time constraints
- Participated in team sortation and unloading until all vehicles were complete.
Owner/Instructor
Cheralyn's Polynesian Dance Studio
06.2009 - 07.2016
- Provided professional Polynesian dance lessons
- Organized community events such as parades, performances and competitions
- Volunteered for family oriented events.
Education
Travel and Tourism Advanced Diploma -
Canadian Travel School
Surrey, BC1997
Skills
- Energetic work attitude
- Customer service expert
- Staff training and development
Certification
Serving It Right
Food Safe
Timeline
FOH & Catering Manager
The Bistro
05.2023 - Current
Store Manager
Lee's Donuts
10.2021 - 05.2023
Assistant General Manager
Outboard Waterfront Pub
01.2019 - 09.2021
Courier
Fedex Express
09.2016 - 12.2019
Owner/Instructor
Cheralyn's Polynesian Dance Studio
06.2009 - 07.2016
Travel and Tourism Advanced Diploma -
Canadian Travel School
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