CHERYL HEPAS
Vancouver,BC
Summary
10 years of office admin experience, managing and overseeing projects/events within budgets and staff training. Currently the Workplace Experience Manager for Demonware’s North Americas locations, based in Vancouver.
Overview
12
12
years of professional experience
Work History
Workplace Experience Manager
Demonware, Activision
Vancouver, British Columbia
01.2023 - Current
- Direct manager of the Workplace Experience Coordinator, Front Desk Admin, and Onboarding Coordinator
- Ensure suppliers are meeting contract SLA’s. Onboard new vendors, establish PO’s, Vendors include but not limited to: food services, office supplies, plants, appliances, furniture, parking, janitorial, maintenance, shipping, and HVAC.
- Act as primary contact with Building Management and sub-tenants. Understand lease agreements and ensure all terms and conditions of leases are adhered to. Relay messages timely on behalf of Building Management to employees regarding office closures, parking garage, building repairs, etc.
- Create PO’s, manage vendor invoices, create & manage OPEX budgets, troubleshoot contract/invoice issues.
- Seek out and explore opportunities for improving the workplace and events experience, preparing and making well formed business case for any major change proposals.
Workplace Experience Coordinator
Demonware, Activision
Vancouver, British Columbia
01.2020 - 01.2023
- Manage external vendors including maintaining and tracking kitchen and facilities monthly budgets
- Resolve escalated issues for employee, vendor, and site services
- Support the Workplace Experience Manager with building operations and employee experience
- Coordinate all hybrid and in-person company-wide events, including recruitment events and fundraisers with up to 200 attendees
- Manage health and safety in the office and leading quarterly meetings to ensure Demonware meets provincial and company safety requirements
- Coordinate Workplace Experience’s onboarding and offboarding of employees working closely with HR, Recruitment and IT to ensure a consistent employee experience
- Gather and format content for internal communications, monthly newsletter and social media
- Maintain run books for the Workplace Experience Coordinator and Front Desk Admin roles
- Trained three temps and one full-time Front Desk Admin on role responsibilities and processes.
Front Desk Admin
Demonware, Activision
06.2019 - 02.2020
- Managed security badges and ensure all visitors have signed non-disclosure agreements
- Coordinated and oversaw general office facilities, administration, procedures, maintenance issues and provided support to a variety of departments in a fast-paced environment
- Point of contact for Managers to prepare and schedule office meetings as requested, including catering needs and room set-up
- Prepared, coordinated, and administered all shipping and receiving, including customs documents as needed
- Filed expense reports for executive and director level leadership
Lead Hostess & Server
Fairmont Hotel Macdonald & Vancouver
06.2014 - 09.2019
- Provided friendly and professional service in a luxury hospitality environment
- Executed all administrative tasks to ensure efficiency of reservations including email and phone correspondence, inter-departmental communication and availability planning
- Ensured efficiency and communication within the department regarding to scheduling, event planning and logistics
- Uphold Fairmont standards of service, handing a wide variety of guest requests and ensuring a memorable and unique experience for every guest
Operations & Client Services Coordinator
Method and Encore VFX Studio
08.2018 - 06.2019
- Supported Operations Team with front desk responsibilities, VFX Dailies deliveries and company wide events
- Maintained and updated employee database, client editing sessions and theater scheduling
- Daily management of company internal website, social networking and marketing assistance
- Support client services to prepare travel, meals and hotel for VIP client arrival and departure
Administrative Assistant
Youth Empowerment and Support Services
11.2013 - 07.2014
- Managed front-desk reception duties, organizing details of corporate meetings, agendas and itineraries
- Provided administrative support to the Associate Executive Director with improving operation procedures and meeting demanding deadlines with special projects
Supervisor
Thyme to Indulge Catering
05.2013 - 09.2013
- Opening team, worked closely with the owners to successfully open the catering restaurant
- Supervised 6 employees and front of house operations
- Maintained Health & Safety regulations
- Oversaw scheduling, training and event staffing needs
- Onsite Lead Supervisor for off-site catering events to up to 20 employees
- Supported Senior Event Planner
- Maintained Cheftec database
- Liaised with corporate clients for drop off catering needs and orders
Assistant Manager
Truffles Fine Foods Catering
05.2012 - 05.2013
- Managed 15 employees and front of house operations
- Lead Supervisor for off-site catering events up to 30 employees
- Resolved any guest and client issues in a professional manner
- Oversaw invoicing, billing, ordering, budgets, scheduling and training
- Supported Events Coordinator with client meetings, tastings, contracts and event BEO’s
- Coordinated with vendors to provide clients event needs
- Support Sales & Marketing Manager to promote company’s catering services and cafes through SEO, social media, partnerships and ad campaign
Education
Manager Essentials -
The Corker Collective
12.2022
Facilitator Lab -
The Corker Collective
12.2020
Event Management -
Vancouver Community College
04.2012
Recording Arts -
Art Institute of Vancouver
09.2007
Skills
- Planning and Implementation
- Record Organization and Management
- Policies and Procedures Implementation
- Budget Development and Management
- Staff Management
- Staff Training and Development
- Event Management
- Creative Problem Solving
- Calm and Professional Under Pressure
- Goal Setting
Timeline
Workplace Experience Manager
Demonware, Activision
01.2023 - Current
Workplace Experience Coordinator
Demonware, Activision
01.2020 - 01.2023
Front Desk Admin
Demonware, Activision
06.2019 - 02.2020
Operations & Client Services Coordinator
Method and Encore VFX Studio
08.2018 - 06.2019
Lead Hostess & Server
Fairmont Hotel Macdonald & Vancouver
06.2014 - 09.2019
Administrative Assistant
Youth Empowerment and Support Services
11.2013 - 07.2014
Supervisor
Thyme to Indulge Catering
05.2013 - 09.2013
Assistant Manager
Truffles Fine Foods Catering
05.2012 - 05.2013
Manager Essentials -
The Corker Collective
Facilitator Lab -
The Corker Collective
Event Management -
Vancouver Community College
Recording Arts -
Art Institute of Vancouver
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