Chenyue Sun
Toronto,ON
Summary
Enthusiastic and customer-centric professional with 8 months of experience as a Customer Experience Asscoiate at Scotiabank, seeking to elevate my career by securing the position of Senior Customer Experience Associate. Leveraging a proven track record of identifying and addressing customer needs, my goal is to contribute to Scotiabank's commitment to unparalleled customer satisfaction while applying my skills in communication, problem resolution, and cross-functional collaboration.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
Scotiabank
Toronto, ON
05.2023 - Current
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Demonstrated strong operational support, including cash transaction management, inventory control, and adherence to service level agreements, ensuring a seamless and compliant branch environment
- Provided expert guidance on digital and self-serve options, emphasizing simplicity and speed, contributing to improved customer experiences and promoting available banking services
- Proactively engaged in needs-based conversations, offering strategic advice on personal banking and credit card solutions, resulting in increased cross-selling opportunities and initiated referrals
- Ensured adherence to legal and regulatory requirements, contributing to the protection of customer assets and privacy, while also identifying and reporting suspicious activities related to money laundering
Retail Sales Representative
Midea Group
Nanjing, China
02.2022 - 05.2022
- Interacted with customers to understand particular needs and identify the most suitable model and services to achieve two hundred thousands per month sale objectives
- Established, tracked and closed new business targets to meet long-term growth objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Customer Service Representative
Midea Group
Nanjing, China
12.2021 - 01.2022
- Answered and directed 50+ calls daily, with goals including special promotion introduction, orders verification and sales follow-up, responding to product and ordering process queries, troubleshooting technical issue reports
- Collaborated with cross-function teams, such as supply chain, technical support and financial department to ensure that customer inquiries and issues were resolved in a timely and efficient manner
- Received a 85% average customer satisfaction, winning "Best Employee of the Month" in Oct 2021
Education
Bachelor of Social Science - Economics
University of Ottawa
05.2022
Skills
- Customer Experience
- Problem Solving
- Teamwork
- FFT Proficiency
- Upselling skills
- Native Mandarin speaker, Fluent in English
Timeline
Customer Experience Associate
Scotiabank
05.2023 - Current
Retail Sales Representative
Midea Group
02.2022 - 05.2022
Customer Service Representative
Midea Group
12.2021 - 01.2022
Bachelor of Social Science - Economics
University of Ottawa
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