Work History
Education
Skills
Languages
Timeline
Generic

Chenyuan Ma

Ottawa,Ontario

Work History

Machine Learning-Based Customer Support Ticket Man

The purpose of this project is to develop and implement a machine learning-based software solution for customer support ticket management in order to automate and enhance the existing process. The software will utilize natural language processing(NLP) and machine learning techniques to categorize, prioritize, and assign customer support tickets, as well as provide automated responses and knowledgebase recommendations. The goal is to improve the efficiency, accuracy, and timeliness of customer support operations, ultimately enhancing customersatisfaction.

Education

Bachelor of Science - Computer Science

University of Ottawa
Ottawa, ON
05.2024

Skills

  • Remote Office Availability
  • Project Planning
  • Cultural Awareness
  • Verbal Communication
  • Object-Oriented Programming
  • Python
  • Java/JavaScript
  • C
  • Ada
  • HTML

Languages

English
Chinese (Mandarin)

Timeline

Machine Learning-Based Customer Support Ticket Man

Bachelor of Science - Computer Science

University of Ottawa
Chenyuan Ma