Summary
Overview
Work History
Education
Languages
Timeline
Generic

Chenyi Li

Toronto

Summary

  • Possess and maintain a valid Project Management Professional Certificate.
  • Last semester of the MBA degree program through Strayer University.
  • Strong analytical skills as a Certified Data Analytics Professional
  • Over 5 years of experience in self-starting operations management, offered high-level expertise in supervising workover and completion consultants.
  • Adept at directing supervising the work of completion consultants and completion team leads.
  • Successfully introduced lean manufacturing techniques to increase productivity and reduce the costs of completion.
  • Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
  • Over 15 years experience in encouraging management and analytical problem-solver with talents for team building, leading and motivating.
  • Excellent customer relations aptitude and relationship-building skills.
  • Proficient in using independent decision-making skills and sound judgment to positively impact company/organization success.
  • Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments.
  • Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards.
  • Applying creative and analytical approach to operations for continuous process improvement.
  • Skilled at identifying or anticipating problems and providing solutions.
  • Excels through mentoring, training and empowering team to excel in performance.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Over 5 years experience in establishing effective working relationships with a variety of stakeholders while ensuring the delivery of high-quality customer services and advance organizational goals.
  • Over 10 years experience in supervising, leading, motivating, coaching, and developing individuals and teams in private, government, and factory operation environments.
  • Over 5 years experience in data analyzing to develop strategic business solutions, initializing project, implementing program/operation
  • Excellent organizational and time management skills, including attention to detail and priorities, meet deadlines, deal with conflicting priorities, and work effectively with minimal supervision.
  • Over 15 years of experience in managing a customer service and call center environment, responding to many customer inquiries daily.
  • Knowledge of Corporate policies, procedures and programs, various collective agreements, legislative regulations, such as the Occupational Health and Safety Act, Employment Standards Act, etc.
  • Strength in utilizing a variety of software packages including Microsoft Word, Excel, Access database, PowerPoint, Outlook, SAP, reporting software such as Power BI.

Overview

25
25
years of professional experience

Work History

PSR of Digital Employee File Project

City Of Toronto
04.2023 - Current
  • Coordinated event-related Business Transformation projects
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Supported senior management team in implementing new service strategies, effectively reducing half of escalated complaints received by management.
  • Monitored memorandum of settlements received for processing and ensured completion within strict timelines.
  • Prepared statistical summary reports requiring data assessment and analysis.
  • Reconciled client files to ensure accuracy, followed up on errors, and provided lesson solutions learned registration.
  • Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
  • Proactively identify potential challenges or roadblocks, implementing solutions before issues escalate further.
  • Resolved associate, tool, and service delivery issues revealed by statistical reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback to senior manager
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed Job Aids and onboarding materials and provided training to new staff on operating procedures and department policies, and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Utilized SAP to maintain digital employee files and data retrieval information.

Senior Dental Clerk

City Of Toronto
07.2020 - 10.2022
  • Enhanced patient satisfaction by efficiently managing dental appointments and scheduling.
  • Streamlined office operations for increased efficiency by organizing and maintaining patient records.
  • Improved billing procedures with accurate insurance claim submissions and timely followups.
  • Assisted in optimizing patient care, coordinating with dental professionals to ensure proper treatment plans were established.
  • Developed quality assurance processes for change management of clinical practices, moving from paper processes to electronic medical records in software system ABELDent.
  • Developed training materials, led training sessions for frontline dental clerks, and provided onboarding training for new hires.
  • Co-developed administrative asset management system for specialized dental equipment inventory and IT assets.
  • Supported development of intranet training and resource site for TPH DOHS directorate.
  • Supported management in policy and procedure development, such as "DOHS Hotline Services Centre Guide," "Request Interpreter for Hard of Hearing Clients," and "Order Taxi for DOHS Client Procedure," etc.
  • Supported procurement of new contracts, and implemented accounting best practices.
  • Implemented oversight of reconciliation of accounts payable.
  • Co-developed and implemented a process to decrease patient wait times across Toronto.
  • Initiated and led the projects of DOHS internal websites, new staff onboarding and continuing training program.

Project Manager

FAW TOYOTA Motor Co. Ltd.
01.2002 - 12.2005
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of projects.
  • Ensured regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Fostered culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects including "Establish Internal Website" "Development Training", managed costs, and monitored performance.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Administrative Supervisor of CEO Office

FAW TOYOTA Motor Co. Ltd.
07.1999 - 12.2001
  • Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
  • Managed team of office staff, providing training and support to ensure smooth daily operations.
  • Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
  • Improved communication between departments with implementation of efficient information-sharing tools and strategies.
  • Developed policies and procedures for office operations, resulting in consistent practices across all teams.
  • Coordinated schedules and travel arrangements for executives, ensuring timely attendance at meetings and events.
  • Served as main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
  • Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
  • Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
  • Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
  • Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the company.
  • Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
  • Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
  • Prepared detailed documents and reports in adherence to administrative processes.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking data communications.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Education

MBA - Operations Management & Health Care

Strayer University Jack Welch Management Institute
USA
09.2024

Certificate - Data Analytics Professional

Google Course
Online
08.2023

License Certificate - Project Management Professional

Project Management Institute
USA
03.2023

Certificate - Fundamentals of Supervision And Management

University of Waterloo
Waterloo, ON
10.2021

Diploma - Intra-Oral Dental Assistant Level II

Medix College
Toronto, ON
09.2009

Bachelor of Arts - Japanese Studies (Community And Administration)

Tianjin Foreign Studies University
China
06.1999

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Chinese (Cantonese)
Limited Working

Timeline

PSR of Digital Employee File Project

City Of Toronto
04.2023 - Current

Senior Dental Clerk

City Of Toronto
07.2020 - 10.2022

Project Manager

FAW TOYOTA Motor Co. Ltd.
01.2002 - 12.2005

Administrative Supervisor of CEO Office

FAW TOYOTA Motor Co. Ltd.
07.1999 - 12.2001

MBA - Operations Management & Health Care

Strayer University Jack Welch Management Institute

Certificate - Data Analytics Professional

Google Course

License Certificate - Project Management Professional

Project Management Institute

Certificate - Fundamentals of Supervision And Management

University of Waterloo

Diploma - Intra-Oral Dental Assistant Level II

Medix College

Bachelor of Arts - Japanese Studies (Community And Administration)

Tianjin Foreign Studies University

Similar Profiles

CREATE PROFILE
Chenyi Li