Chenrig Jamtsho Tobgyel
Vancouver,BC
Summary
At Hotel Yoesel, excelled as Lead Guest Service Agent by leveraging exceptional communication and reservation management skills to enhance guest satisfaction and streamline operations. Spearheaded collaborations with local businesses, securing exclusive offers for guests, and played a pivotal role in improving service delivery through innovative problem-solving and interpersonal prowess. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Guest Service Agent
Hotel Yoesel
01.2019 - 08.2023
- Provided personalized recommendations for local attractions, restaurants, and events based on guest preferences.
- Utilized strong problem-solving skills to resolve complex reservation issues quickly and efficiently.
- Participated in regular meetings with other department leads to discuss operational updates and strategize ways to improve guest experience.
- Managed guest reservations with accuracy, ensuring all requests were met during their stay.
- Collaborated with housekeeping and maintenance teams to ensure rooms were prepared to meet guests'' expectations.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Developed relationships with local businesses, resulting in exclusive discounts and promotions for hotel guests.
- Contributed to a positive work environment through effective communication with colleagues across various departments.
- Served as a key point of contact between hotel management and guests during high-profile visits or VIP stays.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Education
High School - Arts And Sciences
Yangchenphu Higher Secondary School
Bhutan,Thimphu 12.2018
Skills
- Strong Organization
- Exceptional communication
- Guest Relations
- Complaint Handling
- Reservation Management
- Property knowledge
- Customer Service
- Computer Skills
- Documentation And Reporting
- Payment Processing
- Knowledge of local area
- Inventory Monitoring
- Food and Beverage Area Setup
- Reservation Management System
- Key Management System
- Attention to Detail
- Organizational Skills
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Written Communication
- Marketing
- Travel Arrangement Coordination
- Analytical Skills
- Social media networking
Languages
English
Professional Working
Certification
Employee of the year-2021 and 2022
Timeline
Lead Guest Service Agent
Hotel Yoesel
01.2019 - 08.2023
High School - Arts And Sciences
Yangchenphu Higher Secondary School
Employee of the year-2021 and 2022
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