Chennel Delgado
San Leandro,CA
Summary
Detail-oriented and highly organized administrative and client service professional with over 10 years of experience in project coordination, billing operations, and customer engagement across hospitality, public safety, and service industries. Proven ability to manage multiple projects simultaneously from initiation through completion, ensuring timely service delivery, cross-team alignment, and contractual compliance. Skilled in cultivating and maintaining strong client relationships, resolving service issues efficiently, and communicating across departments to achieve customer satisfaction. Adept with CRM, ERP, and scheduling platforms including Salesforce, PlanGrid, and Opera. Recognized for delivering consistent results under pressure and with minimal supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Coordinator
SERVICE WEST
06.2022 - 05.2025
- Managed a portfolio of client accounts, ensuring timely and accurate service scheduling, delivery and billing.
- Supported resolution of billing discrepancies, credits, and rebills.
- Coordinated end to end project timelines, deliverables and resource allocation between internal departments and field technicians.
- Maintained client and project records across CRM and scheduling platforms including internal databases and PlanGrid.
- Delivered weekly project reports, budget utilization, service completion rates, and client feedback to leadership.
- Primary liaison between clients and internal service teams, coordinating logistics and resolving service inquiries or discrepancies.
- Maintained accurate documentation and project records, including scope changes, work orders and post service reports.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Police Dispatcher
CITY OF SAN LEANDRO
10.2021 - 04.2022
- Operated multi-line emergency communication systems, receiving and prioritizing incoming calls while dispatching appropriate personnel.
- Entered, tracked, and updated critical information in emergency systems including CAD.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Demonstrated precise data entry and information handling under pressure.
- Collaborated with cross-departmental teams to support logistics and information flow during large-scale events and emergencies.
- Prioritized and resolved multiple incoming tasks efficiently while maintaining composure.
Sales Manager / Front Desk Supervisor
EXECUTIVE INN & SUITES | BEST WESTERN PLUS BAYSIDE HOTEL
01.2011 - 10.2021
- Managed daily billing, guest services, and reconciliations with high accuracy and discretion.
- Trained and supervised front desk and reservations staff in POS systems, and property management software (Opera) POS systems, data management, and customer service protocols.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coordinated mid to large scale events and conferences, managing bookings, pricing, contracts, and logistics to ensure successful service delivery and guest satisfaction.
- Assisted in marketing campaigns, promotions, and local outreach efforts to boost visibility and brand presence in the diverse Bay Area market.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Associate Degree - Marketing Management and Research
Chabot College
Hayward, CASkills
- Invoicing & Billing Accuracy
- Proficient in Microsoft Office Suite functionalities
- Cultivating strong partnerships
- Familiarity with SalesForce, PlanGrid and CRM platforms
- Logistics coordination
- Documentation management
- High-Volume Data Entry
- Cross-platform navigation
- Organized data documentation
- Client account management
Certification
Typing Speed: 64 WPM
Timeline
Account Coordinator
SERVICE WEST
06.2022 - 05.2025
Police Dispatcher
CITY OF SAN LEANDRO
10.2021 - 04.2022
Sales Manager / Front Desk Supervisor
EXECUTIVE INN & SUITES | BEST WESTERN PLUS BAYSIDE HOTEL
01.2011 - 10.2021
Associate Degree - Marketing Management and Research
Chabot College
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