Chenmei Gao
Winnipeg,Canada
Summary
Skilled in effective communication, problem-solving, and creating a welcoming environment for diverse audiences. With international study and work experience across different countries, I bring a and the ability to connect with people from varied backgrounds.
Overview
8
8
years of professional experience
Work History
Visitor Services Representative
Canadian Museum for Human Rights
06.2025 - Current
- Assisted guests with ticketing, memberships by using POS systems, ensuring smooth entry and accurate transactions.
- Responded to visitor inquiries about exhibitions, tours and offering clear guidance in French and English.
- Delivered tailored service to diverse visitors, including international guests and visitors with accessibility needs.
E-Commerce Customer Service & Sales
Taobao Online Shop “ParisAnanas”
04.2022 - 04.2023
- Provided online customer support in Mandarin and English, responding to pre-sale inquiries, order issues, shipping updates, and after-sales concerns via online chat tools. Gained practical experience in problem-solving skills, Chinese e-commerce platforms, and online buyer behavior.
Sales Representative
Gallary Metropole - Longines Boutique
07.2017 - 01.2018
- Delivered personalized sales experiences to international clientele in a luxury watch boutique.
- Build strong relationships with tour leaders and local guides to generate a consistent referral business and expand the client base.
Education
Post Graduate - Business Management
Manitoba Institute of Trades and Technology (MITT)
04.2024
Bachelor - Tourism and Exhibition Management
ExceliaGroup
07.2020
Higher Diploma - International Hospitality
IHTTI School of Hotel Management Neuchatel
01.2018
Skills
- Microsoft Office Suite
- POS system
- Teamwork
- Adaptability and flexibility
- Customer service
- Interests: Photography, video editing, and travel
Languages
English
Full Professional
French
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Visitor Services Representative
Canadian Museum for Human Rights
06.2025 - Current
E-Commerce Customer Service & Sales
Taobao Online Shop “ParisAnanas”
04.2022 - 04.2023
Sales Representative
Gallary Metropole - Longines Boutique
07.2017 - 01.2018
Bachelor - Tourism and Exhibition Management
ExceliaGroup
Higher Diploma - International Hospitality
IHTTI School of Hotel Management Neuchatel
Post Graduate - Business Management
Manitoba Institute of Trades and Technology (MITT)
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