Chenmei Gao
Winnipeg,Canada
Summary
Skilled in effective communication, problem-solving, and creating a welcoming environment for diverse audiences. With international study and work experience across different countries, I bring a and the ability to connect with people from varied backgrounds.
Overview
8
8
years of professional experience
Work History
Visitor Services Representative
Canadian Museum for Human Rights
06.2025 - Current
- Assisted guests with ticketing, memberships by using POS systems, ensuring smooth entry and accurate transactions.
- Responded to visitor inquiries about exhibitions, tours and offering clear guidance in French and English.
- Delivered tailored service to diverse visitors, including international guests and visitors with accessibility needs.
E-Commerce Customer Service & Sales
Taobao Online Shop “ParisAnanas”
04.2022 - 04.2023
- Provided online customer support in Mandarin and English, responding to pre-sale inquiries, order issues, shipping updates, and after-sales concerns via online chat tools. Gained practical experience in problem-solving skills, Chinese e-commerce platforms, and online buyer behavior.
Sales Representative
Gallary Metropole - Longines Boutique
07.2017 - 01.2018
- Delivered personalized sales experiences to international clientele in a luxury watch boutique.
- Build strong relationships with tour leaders and local guides to generate a consistent referral business and expand the client base.
Education
Post Graduate - Business Management
Manitoba Institute of Trades and Technology (MITT)
04.2024
Bachelor - Tourism and Exhibition Management
ExceliaGroup
07.2020
Higher Diploma - International Hospitality
IHTTI School of Hotel Management Neuchatel
01.2018
Skills
- Microsoft Office Suite
- POS system
- Teamwork
- Adaptability and flexibility
- Customer service
- Interests: Photography, video editing, and travel
Languages
English
Full Professional
French
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Visitor Services Representative
Canadian Museum for Human Rights
06.2025 - Current
E-Commerce Customer Service & Sales
Taobao Online Shop “ParisAnanas”
04.2022 - 04.2023
Sales Representative
Gallary Metropole - Longines Boutique
07.2017 - 01.2018
Bachelor - Tourism and Exhibition Management
ExceliaGroup
Higher Diploma - International Hospitality
IHTTI School of Hotel Management Neuchatel
Post Graduate - Business Management
Manitoba Institute of Trades and Technology (MITT)
Similar Profiles
Maia HorningMaia Horning
Interpretive Program Developer at Canadian Museum for Human RightsInterpretive Program Developer at Canadian Museum for Human Rights
Monique EvangelistaMonique Evangelista
Volunteer at Dallas Holocaust And Human Rights MuseumVolunteer at Dallas Holocaust And Human Rights Museum
Zaynab HollandZaynab Holland
Museum Experience Lead at Dallas Holocaust And Human Rights MuseumMuseum Experience Lead at Dallas Holocaust And Human Rights Museum
LINDA DOYLELINDA DOYLE
Accountant at Northbridge Financial CorporationAccountant at Northbridge Financial Corporation
JAYDEEP VASANIJAYDEEP VASANI
Software Developer at Rival Insurance TechnologySoftware Developer at Rival Insurance Technology