Chenita Cook
Los Angeles
Summary
Detail-oriented Administrative Aide specializing in healthcare administration. Implemented a new patient management system, resulting in a 30% reduction in wait times. Skilled in HIPAA compliance, medical billing software, and virtual health platforms, with expertise in coordinating telemedicine appointments.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Dental Care
Beverly Hills
2024.02 - Current
- Assisted patients with insurance verification and billing inquiries.
- Maintained accurate patient records using electronic health record systems.
- Managed front desk operations including scheduling appointments, collecting payments.
- Collected payments from patients in accordance with established policies and procedures.
Office Manager
Verletti Enterprises
Los Angeles
2020.07 - 2024.02
- Supervised administrative staff and provided training on office procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Office Assistant
Elite Dental Partners
Chicago
2018.03 - 2020.07
- Assisted in training new staff on office procedures and systems.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted in onboarding new employees by providing orientation materials and training resources.
Administrative Assistant
Dental Auxiliary Placement Services
Chicago
2015.08 - 2018.03
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Collaborated with dental teams to streamline administrative processes and improve workflow.
Education
Bachelor of Arts - Health Care Administration
Concorde Career College
Kansas City, MO2025-05
Skills
- Advanced proficiency in office software (Microsoft Office Suite)
- Database management and reporting
- Professional writing and document preparation
- Calendar management and scheduling
- Bookkeeping and basic accounting
- Customer service and client communication
- Project management and coordination
- Research and analysis
- Records management and filing systems
- Travel coordination and event planning
- Budget management
Timeline
Administrative Coordinator
Dental Care
2024.02 - Current
Office Manager
Verletti Enterprises
2020.07 - 2024.02
Office Assistant
Elite Dental Partners
2018.03 - 2020.07
Administrative Assistant
Dental Auxiliary Placement Services
2015.08 - 2018.03
Bachelor of Arts - Health Care Administration
Concorde Career College