Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chenise Dalgir

Brampton,ON

Summary

Motivated Manager with 12 years of experience offering office support in the restaurant and administrative industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Receptionist

Kush N Ink
11.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Administrator

SwayBEstates
11.2020 - 01.2023
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Improved office organization by developing filing system and customer database protocols.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Maintained personnel records and updated internal databases to support document management.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Manager

Pita Pit
09.2012 - 12.2022
  • Created training modules and documentation to train staff.
  • Monitored staff performance and addressed issues.
  • Maintained adequate staffing to meet objectives within budget.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Recruited and hired qualified candidates to fill open positions.

Education

Paralegal Studies - Paralegal Studies

Humber College
Toronto, ON
05.2012

High School Diploma -

Fletchers Meadow
06.2010

Skills

  • 10-Key Proficiency
  • Technologically Savvy
  • Business Writing
  • Advanced MS Office Suite Knowledge
  • Excel Spreadsheets
  • Records Management Systems
  • Accounting Skills
  • Inventory Systems
  • Timeline Planning and Management
  • Data Entry
  • Telephone skills
  • Organization skills
  • Customer/Client relations
  • Verbal and written communication
  • Time Management

Languages

English
Full Professional

Timeline

Receptionist

Kush N Ink
11.2023 - Current

Administrator

SwayBEstates
11.2020 - 01.2023

Manager

Pita Pit
09.2012 - 12.2022

Paralegal Studies - Paralegal Studies

Humber College

High School Diploma -

Fletchers Meadow

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Chenise Dalgir