Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chengzong Thao

Garden Grove

Summary

Resourceful Property Officer known for high productivity and efficient task completion. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Community Service Officer

City of Fountain Valley
Fountain Valley
10.2012 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Cataloged and maintained inventory of evidence in secure storage facilities.
  • Documented chain of custody for all collected items accurately and thoroughly.
  • Assisted law enforcement with evidence retrieval during investigations effectively.
  • Managed inventory of evidence and maintained organization within storage facilities.
  • Coordinated with detectives to ensure timely submission of evidence for analysis.
  • Ensured compliance with legal regulations governing evidence collection and storage procedures.
  • Assisted with the preparation of court exhibits for trial proceedings.

Public Safety Assistant

City Of Irvine
Irvine
07.2014 - 05.2019
  • Monitored wildlife populations and reported findings to conservation teams.
  • Assisted in emergency response efforts during natural disasters or incidents.
  • Enforced park rules and regulations to maintain a safe environment for visitors.
  • Provided visitors with information about park programs, facilities, and services.
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Greeted visitors and clients with professionalism and warmth.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Scheduled appointments and maintained calendar for front desk operations.
  • Processed incoming and outgoing mail efficiently and accurately.
  • Collaborated with team members to improve front desk procedures and workflows.

Server

The Boiling Crab
Garden Grove
02.2009 - 07.2014
  • Provided excellent customer service in a fast-paced dining environment.
  • Managed food and beverage orders efficiently and accurately.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in training new servers on restaurant procedures and standards.
  • Processed payments using point-of-sale systems for accurate transactions.
  • Provided excellent customer service to ensure satisfaction.

Education

Bachelor of Arts - Geography

California State University, Fullerton
Fullerton, CA
01-2016

Skills

  • Evidence management
  • Chain of custody documentation
  • Legal compliance
  • Inventory tracking
  • Team collaboration
  • Customer service
  • Problem solving
  • Attention to detail
  • Time management

Accomplishments

  • 2023 Support Services Employee of the Year
  • 2024 Property Officer of the Year - Orange County Chapter

Certification

  • Certified Firearm Specialist

Timeline

Public Safety Assistant

City Of Irvine
07.2014 - 05.2019

Community Service Officer

City of Fountain Valley
10.2012 - Current

Server

The Boiling Crab
02.2009 - 07.2014

Bachelor of Arts - Geography

California State University, Fullerton

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Chengzong Thao