Chengyue Xu
Vancouver,BC
Summary
A dependable candidate with the ability to successfully manage multiple priorities with a positive attitude. Willingness to take on additional responsibilities to achieve team goals.
Overview
3
3
years of professional experience
Work History
Bubble Tea Maker & Server
Houcailei Tea House
08.2022 - Current
- Communicate proficiently and effectively with customers and speak Mandarin and English fluently
- Greet guests at the front desk and engage in pleasant conversation during the ordering process.
- Answer multi-line phones and take-out systems, answer inquiries, and help customers place orders correctly.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Front Desk Cashier and Waitress, Front Desk Clerk
Bubble World
08.2020 - 09.2023
- Responsible for communicating effectively and well with customers in the store, understanding their needs, helping them with their orders, and providing them with the assistance they need
- Answer the multi-line phone takeaway system, answer inquiries, and place the correct order for the customer's dish
- Help customers when there is a problem with their order in a timely manner
- Willing to build a good relationship with colleagues and help each other do the job effectively
- Greet guests at the front desk and have pleasant conversations during the ordering process
- Storing guests' valuables in safes and separate boxes for security
Education
Bachelor of Arts - Leadership
Trinity Western University
Richmond, BC09.2024
Skills
- Analytical and problem-solving skills
- Customer Service skills
- Business and leadership skills
- Oral and writing skills
- Adaptability
- Communication
Timeline
Bubble Tea Maker & Server
Houcailei Tea House
08.2022 - Current
Front Desk Cashier and Waitress, Front Desk Clerk
Bubble World
08.2020 - 09.2023
Bachelor of Arts - Leadership
Trinity Western University
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