Cheng Ting Lin
London,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory processes at 7-11 Convenience Store, showcasing strong inventory management and exceptional team collaboration skills. Excelled in recruiting and training, significantly improving store operations and customer service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Assistant
7-11 Convenience Store
05.2021 - 08.2021
- Increased store efficiency by 5% by maintaining accurate inventory records and restocking merchandise as needed, reducing stockouts by 3%.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records, achieving an inventory accuracy rate of 96%.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices, improving new hire productivity by 10% within the first month.
- Supported management in executing marketing initiatives, participating in promotional events, and implementing visual merchandising guidelines, which led to a 10% increase in sales during promotional periods.
- Collaborated with the store owner to identify qualified applicants, reducing time-to-hire by 5% and improving overall staff quality.
Store Associate(Part-time)
7-11 Convenience Store
05.2020 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Volunteer
Taipei City Hospital ZhongXing Branch
07.2018 - 08.2018
- Assisted with special events and programs. Etc, Lobby Piano Event.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Assisted in organizing and scheduling patient visits to optimize patient flow.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Education
Bachelor of Management And Organizational Studies - Human Resource Management
University of Western Ontario
London, ON06.2024
Skills
- Customer Assistance
- Adaptable and Flexible
- Microsoft applications proficiency
- Event Planning
- Store maintenance
- Team Collaboration
- Inventory Management
- Training & development
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Javanese
Limited Working
Certification
- Microsoft Excel Certificate, March 2024 to Present - an online non-credit course authorized by Microsoft and offered through Coursera
Timeline
Store Assistant
7-11 Convenience Store
05.2021 - 08.2021
Store Associate(Part-time)
7-11 Convenience Store
05.2020 - 05.2021
Volunteer
Taipei City Hospital ZhongXing Branch
07.2018 - 08.2018
Bachelor of Management And Organizational Studies - Human Resource Management
University of Western Ontario
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