Chenghao Zhang
Toronto,ON
Summary
Determined Academic Advisor accomplished at ensuring students meet educational requirements and talented at advising students on degree-specific programs. A superior grasp of academic advising principles. Strong communication and interpersonal abilities with a flexible schedule. Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Academic Advisor
Citi College Of Canadian Careers
Toronto, Ontario
03.2024 - Current
- Technical Proficiency with AMP Educator: Adept at using the AMP Educator platform to manage and deliver educational content effectively. Skilled in navigating the interface, utilizing tools for lesson planning, and implementing interactive features to enhance student engagement.
- Content Creation and Management: Experienced in creating and curating educational materials tailored to diverse learning needs. Capable of integrating multimedia resources, quizzes, and assignments into the AMP Educator platform to provide a dynamic and interactive learning experience.
- Data Analysis and Reporting: Proficient in leveraging AMP Educator's analytics tools to track student progress and performance. Ability to interpret data insights to inform instructional strategies, identify areas for improvement, and provide targeted support to students.
- Personalized Learning: Skilled in using AMP Educator’s adaptive learning features to customize educational experiences based on individual student needs and learning styles. Effective in setting personalized goals and providing tailored feedback to enhance student outcomes.
- Collaboration and Communication: Effective in utilizing AMP Educator’s collaborative tools to facilitate communication between students, parents, and colleagues. Experience in managing online discussions, sharing resources, and coordinating group activities to foster a supportive learning community.
- Professional Development: Committed to continuous learning and staying updated with the latest features and best practices related to AMP Educator. Actively engaged in professional development opportunities to enhance expertise and optimize the use of the platform in educational settings.
- Data-Driven Decision Making: Proficient in analyzing classroom performance data and observations to identify trends and areas for improvement. Capable of using data to inform recommendations and support teachers in making data-driven instructional decisions.
- User Acceptance Testing: Performed user acceptance testing (UAT) on CRM software to verify and ensure its functionality and performance meet user requirements and expectations.
- System Configuration and Optimization: Configured, maintained, and optimized CRM software systems to enhance operational efficiency and user satisfaction.
- Issue Troubleshooting: Coordinated with IT staff to troubleshoot and resolve issues related to the CRM system, ensuring minimal disruption to business operations.
- Conflict Resolution: Addressed and resolved conflicts between departments arising from discrepancies in their use of CRM system features, fostering smooth interdepartmental collaboration.
- Cross-Functional Collaboration: Worked closely with marketing, sales, and other teams to implement new features and modify existing ones, optimizing the CRM system to meet diverse departmental needs.
- Project Planning Participation: Engaged in project planning meetings with stakeholders from various departments, contributing to the development and implementation of CRM-related projects.
- User Training and Support: Trained and directed users on the effective use of CRM software and related hardware, enhancing user proficiency and system utilization.
Student Support Coordinator
University of Pennsylvania
Philadelphia, Pennsylvania
03.2023 - 01.2024
- Developed and implemented student support programs to address academic, social, emotional, and behavioral needs.
- Monitored student progress and assisted students and teachers with resolving problems.
- Assisted new students inquiring about financial aid by assisting walk-ins, callers and emails with information requests.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Prepared and maintained personnel reports and records for officials and agencies.
- Conferred with parents and staff to discuss educational activities and policies.
- Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
- Prepared and submitted budget requests or grant proposals to solicit program funding.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Career Services Intern
University of Nebraska-Lincoln
Lincoln, Nebraska
01.2021 - 05.2022
- Provided individual counseling to students regarding job search strategies, resume writing, interviewing skills, and networking techniques.
- Conducted informational interviews with alumni to gain insight into career paths and opportunities.
- Researched current labor market trends and identified emerging industries or occupations relevant to the university's student population.
- Assisted in creating a comprehensive database containing up-to-date information about internships available both locally and nationally.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Consulted with clients to build effective search strategies for desired jobs.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Established and enforced administration policies and rules governing student behavior.
Education
Master of Arts - Higher Education Administration And Leadership
University of Pennsylvania
Philadelphia, PA 19104, USA12-2023
Bachelor of Arts - Hospitality Management
University of Nebraska-Lincoln
1400 R St, Lincoln, NE 68588, USA05-2021
Skills
- Student mentorship
- Excellent oral and written communication
- Staff Management
- Calendar maintenance
- Academic Counseling
- Curriculum Planning
- Academic Monitoring
- Advising expertise
- New Student Orientation
- Career Counseling
- Collaboration and Teamwork
- Career advising
- Student Development
- Administrative abilities
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Academic Advisor
Citi College Of Canadian Careers
03.2024 - Current
Student Support Coordinator
University of Pennsylvania
03.2023 - 01.2024
Career Services Intern
University of Nebraska-Lincoln
01.2021 - 05.2022
Master of Arts - Higher Education Administration And Leadership
University of Pennsylvania
Bachelor of Arts - Hospitality Management
University of Nebraska-Lincoln
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