CHEN FENG CHIU
Oshawa,Ontario
Summary
I am a high-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven store management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
2
2
years of professional experience
Work History
Store Manager
CoCo Fresh Tea and Juice
07.2022 - Current
- Successfully managed daily operations of a busy bubble tea store, ensuring excellent customer service and operational efficiency
- Oversaw and supervised a team of 9 employees, providing guidance and support for their professional development
- Maintained accurate financial records and performed various accounting tasks, such as reconciling cash register, preparing financial reports, and managing inventory
- Conducted regular staff meetings to communicate goals, policies, and procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Barista/ Cashier
CoCo Fresh Tea and Juice
10.2021 - 07.2022
- Experience handling cash transactions and providing excellent customer service as a cashier and barista at a busy bubble tea store
- Proficient in preparing a variety of bubble tea drinks and maintaining a clean and organized work environment
- Skilled in multitasking and working efficiently in a fast-paced environment
- Demonstrated ability to work well with a team and communicate effectively with customers
- Strong attention to detail and accuracy in processing orders and handling payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Advanced Diploma of Business Administration - Accounting
George Brown College
Toronto, Ontario08.2025
Certificate of Biblical Studies -
Faithway Baptist College of Canada
Ajax, ON04.2021
High School Diploma -
Faithway Baptist School
Ajax, ON06.2020
Skills
- Problem-solving
- Supply Ordering
- Decision-Making
- Quality Assurance
- Software Proficiency
- Store Merchandising
- Policy Development and Enforcement
- Revenue Growth
- Employee Training
- Team motivation
- Goal Setting
Highlight Of Qualifications
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills, with the ability to interpret and apply complex tax laws and regulations
- Excellent attention to detail and accuracy in financial record-keeping and analysis
- Effective communication skills, both verbal and written
- Ability to work independently and collaboratively in a fast-paced and deadline-oriented environment
- Strong organizational and time management skills, with the ability to prioritize tasks effectively
Languages
English
Professional Working
Chinese (Mandarin)
Professional Working
Vietnamese
Professional Working
Timeline
Store Manager
CoCo Fresh Tea and Juice
07.2022 - Current
Barista/ Cashier
CoCo Fresh Tea and Juice
10.2021 - 07.2022
Advanced Diploma of Business Administration - Accounting
George Brown College
Certificate of Biblical Studies -
Faithway Baptist College of Canada
High School Diploma -
Faithway Baptist School
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