Chenfei Wang
Vancouver,BC
Summary
Proven leader in operations management and customer relationship enhancement, with a track record of bolstering client satisfaction and forging strong partnerships, notably with Hebei Lizhong Nonferrous Metals Co., LTD. At JDI Enterprise, I spearheaded sales support strategies and contract negotiations, significantly contributing to long-term product cooperation successes. Skilled in motivating teams and driving results through effective communication and product management.
Overview
13
13
years of professional experience
Work History
Commercial Manager
JDI Enterprise
06.2020 - 05.2024
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- I have participated in government conferences of many times, received government leaders for investigation and inspection, and participated in the reception of government leaders for many times.
- Responsible for the opening of the branch office.
Manager
Starbucks
03.2017 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Commercial Manager
JDI Enterprise, Ltd
08.2013 - 12.2016
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Built relationships with clients to establish new contracts. I established a good cooperative relationship with Hebei Lizhong Nonferrous Metals Co., LTD., and formulated a purchase agreement.
- Long-term product cooperation with Yongxin auto parts Group
Sales
Clevest
05.2011 - 06.2013
- Spearheaded sales enablement initiatives, equipping the sales team with valuable resources for success.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Responsible for the promotion of automotive positioning system software
Education
BBA - Business Marketing
Beijing Modern Vocational And Technical College
Beijing, China06.2011
Skills
- Operations Management
- Customer Relationship Management
- Contract terms negotiation
- Sales Support
- Product Management
Timeline
Commercial Manager
JDI Enterprise
06.2020 - 05.2024
Manager
Starbucks
03.2017 - 05.2020
Commercial Manager
JDI Enterprise, Ltd
08.2013 - 12.2016
Sales
Clevest
05.2011 - 06.2013
BBA - Business Marketing
Beijing Modern Vocational And Technical College