CHENELLE MURRAY
Toronto,ON
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Store Manager
SoftMoc
11.2018 - Current
- Started Part time in 2018 and worked up to being store manager currently.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Administrative Support Assistant
City Of Toronto Senior Services And Long Term Care
04.2020 - 08.2022
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
Youth Program Coordinator
City Of Toronto Parks, Forestry And Recreation
10.2013 - 03.2020
- Responsible for budgeting, bookkeeping and reporting for different programs within the facility
- Provided excellent customer service to the community and employees
- Responsible for program recruitment and registration/intake process for volunteers parents and active participants
- Responsible for data collection, data entry and sign-in sheets; completed all paperwork and submitted monthly reports
- Planned and executed marketing campaigns and events to drive attendance to athletics events resulting in an increase of membership from 500 to 800.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
Education
Early Childhood Education -
George Brown College
06.2017
Secondary School Diploma -
Martingrove C.I
06.2014
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Data Entry
- Clerical Support
- Microsoft Excel
- Computer Skills
- Scheduling and calendar management
- Payroll and budgeting
- Staff Management
Accreditations And Licensing
- CPR and First Aid with AED
- Certified Food Handler
- G Class Driver’s License and Car Owner
- Mental Health Suicide Training
- High Five Training
References
References are available upon request
Timeline
Administrative Support Assistant
City Of Toronto Senior Services And Long Term Care
04.2020 - 08.2022
Store Manager
SoftMoc
11.2018 - Current
Youth Program Coordinator
City Of Toronto Parks, Forestry And Recreation
10.2013 - 03.2020
Early Childhood Education -
George Brown College
Secondary School Diploma -
Martingrove C.I