Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

CHEN ZHANG

International Trade; Customer Service; Finance; Shopping
Delta,BC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure customer service and sales associate position. Ready to help team achieve company goals.


Reliable employee seeking Sales and Customer Service position. Offering excellent communication and good judgment.


Experienced entry level to VIP customer service as well as Sales with over 10 years of experience in Banking, Real estate, light luxury brands and Travel. Excellent reputation for resolving problems and improving customer satisfaction.


Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

VIP Customer Service

Ironfish China
SHENZHEN, CHINA
10.2016 - 06.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with team members to achieve target results.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.

Buyer

Self employed
SHENZHEN, CHINA
10.2013 - 10.2016
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Met with suppliers to assess changes and determine proper courses of action.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.

Bank Teller

Industrial and commercial bank of China
SHENZHEN, CHINA
08.2011 - 10.2013
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Education

MBA - Accounting And Finance

Brock University
St. Catharines, ON
09.2009 - 06.2011

Bachelor of Economics - International Trade

WUHAN INSTITUTE OF TECHNOLOGY
WUHAN
09.2004 - 06.2008

High School Diploma -

SHUIGUOHU HIGH SCHOOL
WUHAN CHINA
09.2001 - 06.2004

Skills

Customer service and support

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Hobbies

I like singing and cooking in my spare time.

I like spending time with family and friends.

I like watching tiktok sometimes.

Ans my favorites thing is to search new style bags, shoes and clothes with best prices online.

This is Chen ZHANG, a person enjoying everyday lives, experiencing everyday challenges and always trying to keep relaxed, optimistic and upward.

Timeline

VIP Customer Service

Ironfish China
10.2016 - 06.2022

Buyer

Self employed
10.2013 - 10.2016

Bank Teller

Industrial and commercial bank of China
08.2011 - 10.2013

MBA - Accounting And Finance

Brock University
09.2009 - 06.2011

Bachelor of Economics - International Trade

WUHAN INSTITUTE OF TECHNOLOGY
09.2004 - 06.2008

High School Diploma -

SHUIGUOHU HIGH SCHOOL
09.2001 - 06.2004

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CHEN ZHANGInternational Trade; Customer Service; Finance; Shopping