Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHEN SIYUAN

ST-BRUNO,QC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Assistant Director Head

T&T Supermarket
02.2024 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Solicited customer feedback to identify and improve on areas of weakness.

Supervisor

T&T Supermarket
10.2022 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.


European Route Manager

China Cargo Airlines, Marketing Department
01.2005 - 01.2017
  • Contact with European Station on cargo volume and price, understanding local supply trends and analyzing market situation
  • Communicate with local freight forwarders, analyze future freight trends, and make adjustments to sales policy
  • Be a good communication bridge between the company headquarters and the European Station.

Customer Service Supervisor

Shanghai Airlines
01.1998 - 01.2001
  • Communicate with customers when flight issues arise
  • Evaluation of new international routes
  • Participate in company joining the Star Alliance
  • Handling customers' complaints.

Education

Secondary Education -

Diploma of Vocational studies - Computer Graphics

Shadd Health &Bussiness Centre
Montreal, QC
06.2019

Skills

  • Photoshop
  • Illustrator
  • Adobe Acrobat
  • Microsoft Office
  • Staff Management
  • Staff Development

Languages

Mandarin
Native or Bilingual
Cantonese
Full Professional
English
Professional Working
French
Limited Working

Timeline

Assistant Director Head

T&T Supermarket
02.2024 - Current

Supervisor

T&T Supermarket
10.2022 - 02.2024

European Route Manager

China Cargo Airlines, Marketing Department
01.2005 - 01.2017

Customer Service Supervisor

Shanghai Airlines
01.1998 - 01.2001

Secondary Education -

Diploma of Vocational studies - Computer Graphics

Shadd Health &Bussiness Centre

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CHEN SIYUAN