Chen Chen
TORONTO,ON
Summary
I am presently a second-year student pursuing a Bachelor's degree in Graphic Communication Management at Toronto Metropolitan University. I am eager to transition volunteer experiences and part-time work into a dynamic role in sales and marketing within the beauty industry. I am equipped with a strong foundation in customer engagement and a proactive approach to problem-solving. My extroverted nature has consistently enabled me to initiate and foster meaningful conversations with diverse individuals, making me well-suited for the dynamic and customer-focused environment at Sephora.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Watson
06.2022 - 08.2022
- Provided exceptional customer service by engaging with clients, understanding their beauty needs, and recommending suitable products and skincare regimens.
- Conducted personalized makeup consultations and offered professional beauty tips, resulting in increased customer satisfaction and loyalty.
- Collaborated with team members to ensure a well-maintained and visually appealing store display, contributing to a positive shopping experience for customers.
- Handled customer inquiries, complaints, and returns with a proactive and customer-centric approach, effectively resolving issues to maintain a high level of customer satisfaction.
Retail Assistant
Cosmed
06.2023 - 08.2023
- Delivered outstanding customer service by actively interacting with clients, grasping their beauty preferences, and suggesting appropriate products along with personalized skincare routines.
- Executed individualized makeup consultations and dispensed expert beauty advice, leading to elevated levels of customer contentment and steadfast loyalty
- Teamed up with colleagues to guarantee the upkeep of an aesthetically pleasing store layout, enhancing the overall shopping encounter for patrons.
- Managed customer queries, concerns, and returns through a proactive and customer-focused method, proficiently addressing issues to uphold a superior standard of customer satisfaction.
Volunteer
Wuxi Church
01.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
Associate of Arts - Graphic Communications Management
Toronto Metropolitan University
Toronto, ON06.2026
Skills
- Excellent Event Setup skills with many years of experience demonstrated in church events (such as Christmas, Thanksgiving, Easter, etc) since grade 2 to the present
- Positive Attitude under pressure
- Teamwork and Collaboration
- Excellent time management and task organization
- Brand Representation
- Interpersonal skills
- Patience and empathy
- Fashion sense and styling
- Promotional event support
- Customer service excellence
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Retail Assistant
Cosmed
06.2023 - 08.2023
Retail Assistant
Watson
06.2022 - 08.2022
Volunteer
Wuxi Church
01.2022 - Current
Associate of Arts - Graphic Communications Management
Toronto Metropolitan University
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