Chelzy Jann Umali
Edmonton,AB
Summary
A worker with a strong foundation in cash operations and customer service. Bringing 2 years of retail experience and 2 years of food industry experience to enhance team dynamics and operational efficiency. Demonstrates exceptional problem-solving skills and a keen ability to introduce innovative training methods, fostering team adaptability to emerging retail and food industry technologies. Passionate about cultivating a respectful and integrity-driven workplace while aspiring to further develop leadership capabilities in the retail and food sector.
Overview
4
4
years of professional experience
Work History
Head Cashier
The Home Depot
Edmonton, Alberta
02.2023 - Current
- Manage cash operations, ensuring accuracy and resolving issues for seamless transactions.
- Boost customer satisfaction through clear communication and attentive service.
- Cultivate a team-oriented atmosphere, promoting smooth, and productive shifts.
- Uphold company values, fostering respect and integrity within the team.
- Lead cashier team. Ensuring operational excellence and mentoring staff for improved performance.
Food and Beverage Attendant
Tim Hortons
Edmonton, Alberta
05.2021 - 11.2022
- Assisted customers with menu selections, enhancing their dining experience.
- Ensured restaurant cleanliness by performing regular cleaning tasks.
- Resolved customer complaints promptly, boosting satisfaction levels.
Sandwich Artist
Subway
Edmonton, Alberta
11.2021 - 05.2022
- Delivered exceptional service, fostering a welcoming environment, and boosting customer loyalty.
- Addressed customer concerns effectively, leading to improved service quality and client retention.
Education
High School Diploma -
Austin O'brien High School
Edmonton, AB06-2021
Skills
- Refunds and exchanges
- Training and coaching
- Cashier supervision
- Customer flow monitoring
- POS systems
- Cash reconciliation
- Customer service
- Positive attitude
Languages
tagalog
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Head Cashier
The Home Depot
02.2023 - Current
Sandwich Artist
Subway
11.2021 - 05.2022
Food and Beverage Attendant
Tim Hortons
05.2021 - 11.2022
High School Diploma -
Austin O'brien High School
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