Chelsy Hills
Welland,ON
Summary
Proven customer service expert with a track record of enhancing guest experiences. Skilled in multitasking, and a reliable team player, adept at using technology for efficient service delivery. Achieved a significant increase in customer satisfaction through exceptional service and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Chucks Roadhouse
Welland, Ontario
02.2023 - 02.2025
- Provided exceptional customer service by engaging with guests, taking orders, and ensuring a great dining experience.
- Managed cash and credit transactions, balanced registers, and handled point-of-sale systems efficiently.
Server/Bartender
Tailgates Bar & Grill
Welland, Ontario
03.2021 - 03.2023
- Provided excellent customer service, engaging with guests to enhance their experience.
- Processed payments, and maintained accurate cash handling.
- Assisted with opening and closing duties, including cleaning and setting up the bar and restaurant.
Customer Service Representative
Canadian Tire Financial Services
Welland, Ontario
04.2012 - 03.2020
- Assisted customers in finding and purchasing the correct auto parts.
- Use computer systems to look up parts, process orders, transactions, returns, and exchanges.
- Assisting customers in need of emergency roadside services, including towing, battery boosts, flat tires, lockouts and fuel delivery.
Education
Psychology
Niagara College
Welland, ONOntario Secondary School Diploma Obtained
Niagara Catholic District School Board
Welland, ONSkills
- Strong customer service skills
- Highly reliable
- Team player attitude
- Able to mulitask
Certification
- Smart Serve Ontario Compliant
- WHMIS
References
References available upon request.
Timeline
Server/Bartender
Chucks Roadhouse
02.2023 - 02.2025
Server/Bartender
Tailgates Bar & Grill
03.2021 - 03.2023
Customer Service Representative
Canadian Tire Financial Services
04.2012 - 03.2020
Psychology
Niagara College
Ontario Secondary School Diploma Obtained
Niagara Catholic District School Board
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