Chelsie Jeal
Peachland,BC
Summary
Bachelor of Business Administration graduate, with a background in strategic marketing, corporate sales representation, and regional sales management. Reliable and upbeat with a passion for creating meaningful connections, learning new things, and delivering an elevated customer experience.
Overview
17
17
years of professional experience
Work History
Partner
LUME Sales & Marketing
10.2023 - Current
- Achieve successful client outcomes by identifying and addressing their unique needs and goals.
- Increase client satisfaction by streamlining business processes and implementing innovative solutions.
- Develop and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Play a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Secure lucrative partnerships through effective negotiation tactics and relationship building skills.
- Support the successful launch of new product lines through market research, planning, and execution.
- Contribute to increased revenue generation by designing targeted marketing campaigns that resonated with customers.
- Research and compile content for two Okanagan based publications.
Lighting Designer / Partner
LUME Lighting
01.2021 - Current
- Optimize budget allocation by sourcing cost-effective materials and equipment without compromising on quality or aesthetics.
- Spearhead the implementation of cutting-edge technology in lighting design, staying current with industry trends and advancements.
- Streamline communication between manufacturer partners and end users, through clear documentation of technical specifications for each design element.
- Conduct thorough site surveys and evaluations prior to installations, identifying potential issues.
- Determined best lighting design and techniques according to location and situation.
- Negotiate commercial project competitive bids, achieving mutually satisfactory terms for clients and manufacturer partners.
- Crafted persuasive written communications including briefs, memoranda, and contracts with attention to detail and clarity.
Lighting Designer / Sales
WOW Lighting & Controls
05.2017 - 09.2020
- Reduced energy consumption for commercial buildings by implementing energy-efficient LED lighting systems.
- Facilitated creative brainstorming sessions creating memorable visual effects using light as a medium.
- Promote the use of sustainable materials and practices in the lighting design process, promoting environmentally conscious approaches within the industry.
- Championed a collaborative work environment that fostered open communication and creative problem-solving among team members, leading to consistently successful project outcomes.
- Followed lighting design plan to select fixtures and control settings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
City of Medicine Hat: Parks & Recreation
04.2011 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating City of Medicine Hat website and and enrolling in Aquatic programs and facility classes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Streamlined pool operations for increased efficiency through diligent scheduling of staff, classes, and events.
- Promoted a positive environment at the facility by enforcing rules, addressing concerns, and maintaining cleanliness standards.
- Increased membership enrollment in aquatics programs by creating targeted marketing materials and promotional campaigns.
Barista / Shift Supervisor
Starbucks Coffee Canada
02.2007 - 04.2011
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Bachelor’s of Business Administration - Dual Major: Management & Marketing
Mount Royal University
Calgary, AB01.2017
Skills
- Strategic Planning
- Proposal Writing
- Market Penetration
- Corporate Communications
- Marketing expertise
- Event Planning
- Vendor Management
- Customer Relationship Management
References
Available Upon Request
Languages
English
Native or Bilingual
French
Elementary
Timeline
Partner
LUME Sales & Marketing
10.2023 - Current
Lighting Designer / Partner
LUME Lighting
01.2021 - Current
Lighting Designer / Sales
WOW Lighting & Controls
05.2017 - 09.2020
Customer Service Representative
City of Medicine Hat: Parks & Recreation
04.2011 - 06.2017
Barista / Shift Supervisor
Starbucks Coffee Canada
02.2007 - 04.2011
Bachelor’s of Business Administration - Dual Major: Management & Marketing
Mount Royal University
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