Chelsie George
Toronto,Ontario
Summary
Dynamic salon manager with expertise in employee training, customer satisfaction, and problem-solving. Proven ability to foster a positive salon environment while enhancing team skills and client relationships. Track record of improving customer satisfaction through effective grooming techniques and personalized service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Salon Manager
Petsmart
Scarborough, Ontario
07.2023 - Current
- Identified and addressed difficult pet or owner challenges with a professional demeanour
- Managed daily salon operations, including scheduling appointments, customer service, staff management and ordering supplies
- Conducted interviews with prospective employees prior to hiring decisions being made
- Handled staff development, budgeting and supply ordering
- Achieved certification as a Dog Academy Trainer and cat groomer
Professional Pet Stylist
Petsmart
Scarborough, Ontario
11.2021 - 06.2023
- Assessed incoming pets and recommended grooming services, ensuring compliance with breed standards for optimal coat condition
- Groomed pets using professional styling tools and techniques
- Used scissors, clippers and other grooming instruments in a safe manner to avoid injury to pets or humans
- Managed client check-in and check-out process, maintaining smooth salon operations and schedule adherence
- Maintained detailed records of services provided to pets in salon database, ensuring accuracy for client follow-up and service continuity
Professional Dog Bather
Petsmart
Scarborough, Ontario
05.2021 - 10.2021
- Bathed and dried pets with care to ensure comfort and cleanliness
- Coordinated dog bathing and grooming appointments to optimize scheduling and minimize wait times
- Monitored dogs for signs of distress during grooming sessions to ensure safety and comfort
- Collaborated with team members to streamline workflow and enhance service delivery in grooming area
Dog Walker
Uberdog
09.2019 - 04.2021
- Monitored dogs to identify and mitigate obstacles and dangers, ensuring safe walking experiences.
- Ensured safety and comfort for multiple dogs during daily walks.
- Coordinated timely pickups and drop-offs to align with pet schedules, enhancing reliability for pet owners.
- Maintained detailed walk records, tracking time, distance, duration, and behavior to improve overall care quality.
Skills
- Staff management
- Customer service
- Employee training
- Grooming techniques
- Client relationship management
- Quick learner
- Problem-solving skills
Certification
- Dog Groomer
- Dog Academy Trainer
- Cat Groomer
Timeline
Salon Manager
Petsmart
07.2023 - Current
Professional Pet Stylist
Petsmart
11.2021 - 06.2023
Professional Dog Bather
Petsmart
05.2021 - 10.2021
Dog Walker
Uberdog
09.2019 - 04.2021