Chelsie Burley
Saint John,NB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
DealerMine CRM
10.2019 - Current
- Responsible for keeping all of our dealership's information detailed, organized, accurate and up to date
- Ensure our dealerships and collision centers are set up and ready for their go live dates.
- Attend information gathering calls and take notes.
- Keep track of monthly stats
- Pull reports
- Assist with marketing campaigns and imports.
- Aid with any data input that is required.
- Help with bonus payouts
- Manage our BDC sick line and assist with attendance trackers
Appointment Coordinator
DealerMine CRM
01.2019 - 10.2019
- Scheduling appointments based on dealership availability, with a result of full and balanced maintenance schedules.
- Responding to inbound calls from customers looking to schedule service with their dealership.
- Working on 7+ dealerships at once, keeping track of all the different information.
- Making outbound calls to customers regarding required and recommended servicing to their vehicles, as well as to provide needed information such as recalls.
- Responding to all customer inquiries by listening, understanding and recommending solutions.
- Called and rescheduled appointments for clients.
Reservations Specialist
Wyndham
07.2018 - 12.2018
- Responding to inbound customer calls with warmth and professionalism.
- Using sales techniques to promote products and services.
- Making reservations for customers and helping them plan their vacations.
- Provided customers with information about availability and pricing.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Personal Shopper
Atlantic Superstore
06.2018 - 08.2018
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
Home Meal Replacement Clerk
Atlantic Superstore
07.2016 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Used fryers and ovens.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Saint John High School
Saint John, NB06.2018
Skills
- Time management
- Computer proficiency (Microsoft Word, PowerPoint, Excel Google products)
- Attention to detail
- Strong communication
- Organized
- Great at problem-solving
- Excellent multi-tasker
- Confidentiality
- Quick learner
- Works well independently or with a team
- Ability to maintain confidentiality
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
DealerMine CRM
10.2019 - Current
Appointment Coordinator
DealerMine CRM
01.2019 - 10.2019
Reservations Specialist
Wyndham
07.2018 - 12.2018
Personal Shopper
Atlantic Superstore
06.2018 - 08.2018
Home Meal Replacement Clerk
Atlantic Superstore
07.2016 - 08.2018
High School Diploma -
Saint John High School
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