Chelsie Burden
Summary
Friendly Customer Service Agent with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and professionalism. Offering two years of experience in aviation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Jazz Aviation
04.2023 - Current
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Offered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
Airline Customer Service Agent
PAL Airlines
04.2022 - 09.2022
- Provided exceptional customer service with empathy and effective problem-solving skills.
- Managed the passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Processed ticket sales, ensuring correct fare calculations and efficient booking procedures were followed.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Gymnastics Coach
Gracia Gymnastics
09.2018 - 03.2022
- Ensured safety of all participant by adhering to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for gymnasts to meet personal goals and abilities.
- Boosted gymnasts confidence levels by offering constructive feedback and personalized support.
- Maintained a fun-filled atmosphere with my groups while remaining professional and focused on achievement.
Education
Comprehensive Arts & Science -
College of The North Atlantic
Corner Brook, NL06.2022
High School Diploma -
Elwood Regional High School
Deer Lake, NL06.2021
Skills
- Airline Policies
- Strong empathy
- Stress Tolerance
- Exceptional communication
- Travel documentation
- Flexible Schedule
Languages
English
Native or Bilingual
Certification
Restricted Radio Operator's Certificate (Aeronautical)
Valid Canadian Passport - April 2029
Timeline
Airline Customer Service Agent
Jazz Aviation
04.2023 - Current
Airline Customer Service Agent
PAL Airlines
04.2022 - 09.2022
Gymnastics Coach
Gracia Gymnastics
09.2018 - 03.2022
Comprehensive Arts & Science -
College of The North Atlantic
High School Diploma -
Elwood Regional High School