Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chelsie Burden

Summary

Friendly Customer Service Agent with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and professionalism. Offering two years of experience in aviation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Airline Customer Service Agent

Jazz Aviation
04.2023 - Current
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Offered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.

Airline Customer Service Agent

PAL Airlines
04.2022 - 09.2022
  • Provided exceptional customer service with empathy and effective problem-solving skills.
  • Managed the passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Processed ticket sales, ensuring correct fare calculations and efficient booking procedures were followed.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Gymnastics Coach

Gracia Gymnastics
09.2018 - 03.2022
  • Ensured safety of all participant by adhering to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for gymnasts to meet personal goals and abilities.
  • Boosted gymnasts confidence levels by offering constructive feedback and personalized support.
  • Maintained a fun-filled atmosphere with my groups while remaining professional and focused on achievement.

Education

Comprehensive Arts & Science -

College of The North Atlantic
Corner Brook, NL
06.2022

High School Diploma -

Elwood Regional High School
Deer Lake, NL
06.2021

Skills

  • Airline Policies
  • Strong empathy
  • Stress Tolerance
  • Exceptional communication
  • Travel documentation
  • Flexible Schedule

Languages

English
Native or Bilingual

Certification

Restricted Radio Operator's Certificate (Aeronautical)

Valid Canadian Passport - April 2029

Timeline

Airline Customer Service Agent

Jazz Aviation
04.2023 - Current

Airline Customer Service Agent

PAL Airlines
04.2022 - 09.2022

Gymnastics Coach

Gracia Gymnastics
09.2018 - 03.2022

Comprehensive Arts & Science -

College of The North Atlantic

High School Diploma -

Elwood Regional High School

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Chelsie Burden