Chelsi Sharma
Haridwar,Uttarakhand
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Hindustan Unilever
10.2021 - 05.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Executive
Patanjali Ayurve Ltd
08.2019 - 09.2021
- Determined best methods for IT to support key business objectives.
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
Education
Gofrugal (Patanjali Edition ) Implementation Speci -
Patanjali Ayurveda Ltd
2019
Diploma in Tally ERP 9 Software
Krishna Institute Haridwar
2018
B.com In Computerised Financial Accounting - Commerce And Business Administration
Mahila Mahavidhyalaya Pg College Kankhal
Haridwar 2017
Sr. Secondary - Commerce And Business Administration
Shrimati Shakuntala Shashtri Mahila Inter College
Kankhal Haridwar 2014
Secondary -
Ex Soldiers Inter College Subhashgarh
Subhashgarh Haridwar 2012
Skills
- Software Evaluation
- Resolve Technical Problems
- Security Certification
- System Performance Assessments
Timeline
Technical Support Representative
Hindustan Unilever
10.2021 - 05.2023
IT Executive
Patanjali Ayurve Ltd
08.2019 - 09.2021
Gofrugal (Patanjali Edition ) Implementation Speci -
Patanjali Ayurveda Ltd
Diploma in Tally ERP 9 Software
Krishna Institute Haridwar
B.com In Computerised Financial Accounting - Commerce And Business Administration
Mahila Mahavidhyalaya Pg College Kankhal
Sr. Secondary - Commerce And Business Administration
Shrimati Shakuntala Shashtri Mahila Inter College
Secondary -
Ex Soldiers Inter College Subhashgarh
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