Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsey Lafond

Saskatoon,SK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tenant Relations Officer

Cress Housing Corporation
08.2021 - Current
  • Maintained accurate records of tenant interactions, allowing for seamless follow-up on outstanding issues or requests.
  • Open communication that includes regular check ins with tenants and encourage feedback. Being approachable can help address issues before they escalate.
  • Reduced tenant turnover by fostering positive relationships.
  • Participated in outreach initiatives to strengthen relationships with local organizations and businesses, enhancing the reputation of the property within the community.
  • Performed regular property inspections, identifying potential hazards or areas in need of improvement.
  • Provided ongoing support to new tenants during the move-in process, assisting with paperwork completion and coordinating logistics as needed.
  • Helped clients navigate social services system and access needed resources.
  • Kept case files updated, accurate and aligned with requirements.

Child Support Worker

Saskatoon Tribal Council
10.2018 - 12.2020
  • Managed challenging behaviors through crisis intervention techniques while maintaining a calm demeanor during high-stress situations.
  • Promoted positive self-esteem among children by encouraging independence and praising accomplishments.
  • Participated in ongoing professional development opportunities to stay current on best practices in child support work.
  • Assisted in the development of life skills for children, focusing on communication, social interaction, and daily living tasks.
  • Maintained accurate records of children''s progress, collaborating with team members to adjust support strategies as needed.
  • Provided safe and nurturing environments for children, ensuring their physical, emotional, and psychological needs were met.
  • Documented data and completed accurate updates to case records.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.

Resource Development Worker

Saskatoon Tribal Council
04.2018 - 08.2018
  • Followed instructions and procedures to complete assigned tasks.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Assisted clients in identifying community resources and connecting with appropriate services.

Education

Bachelor's of Indigenous Social Work - Indigenous Social Work

First Nations University of Canada
Sasaktoon, SK
10-2020

Skills

  • Verbal and written communication
  • Strong organization
  • Time management
  • Problem-solving
  • Teamwork
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Decision-making
  • Relationship building
  • Goal setting
  • Case management
  • Community outreach

Certification

  • Trauma Informed Care- January 31, 2023
  • Customer Service Essentials- April 14, 2022
  • Polarizing Conversations – How to Talk About Triggering Topics- November 26, 2024
  • Communication - The Crucial Skills- October 24, 2024
  • The Art of Difficult Conversations: Tools and techniques for community housing- September 11, 2023


Timeline

Tenant Relations Officer

Cress Housing Corporation
08.2021 - Current

Child Support Worker

Saskatoon Tribal Council
10.2018 - 12.2020

Resource Development Worker

Saskatoon Tribal Council
04.2018 - 08.2018

Bachelor's of Indigenous Social Work - Indigenous Social Work

First Nations University of Canada

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Chelsey Lafond