Chelsey Innis
Scarborough
Summary
Proven leader in food service management at Toronto Pan Am Sports Center, adept in operations management and customer relations. Enhanced team productivity and financial accuracy through strategic staffing and budget management. Excelled in recruiting, training, and developing staff, achieving significant improvements in service quality and operational efficiency. Skilled in MS Office and money handling. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager, Food Services
Toronto Pan Am Sports Center
10.2018 - Current
- Franchise Operations - Tim Horton's, Booster Juice, Pizza Pizza
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Managed inventory levels to minimize stockouts while reducing overhead costs.
- Recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Generate PAF's and invoices for all vendors to ensure they are paid promptly and accurately.
Supervisor
Tim Hortons
06.2015 - 09.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Count deposits and entered sales to ensure accurate revenue is tracked.
Education
BES - Building Environmental Systems - Operator Certificate
Durham College
Oshawa ON09.2025
Skills
- Money Handling - Deposits/Invoices
- Customer Relations
- Recruiting and interviewing
- Budget Management, Business Analysis and Reporting
- MS Office
- Staff Training and Development
- Employee Scheduling
- Operations Management
- Staff Management
Accomplishments
- Collaborated with a team of 47 individuals in the development of the Food and Beverage Department. Managed all staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Word to develop appropriate PAF's to match all invoices
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Certification
- Booster Juice Training - 2021 - 2024
- Tim Horton's Training and Tim Horton's University - 2015-2024
- Cyber Security
- Fire Warden Building Training
Timeline
Assistant Manager, Food Services
Toronto Pan Am Sports Center
10.2018 - Current
Supervisor
Tim Hortons
06.2015 - 09.2018
BES - Building Environmental Systems - Operator Certificate
Durham College
- Booster Juice Training - 2021 - 2024
- Tim Horton's Training and Tim Horton's University - 2015-2024
- Cyber Security
- Fire Warden Building Training
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