Chelsey Gulayets
Kamloops,BC
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
18
18
years of professional experience
Work History
Dental Office Receptionist
Hillside Dental
11.2023 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Hiring staff by conducting interviews, and facilitating onboarding processes and establishing position-related requirements.
Engineering Administrative Assistant
Sparq Industries
05.2023 - 11.2023
- Collaborated with engineers to produce high-quality presentations for clients and stakeholders.
- Improved interdepartmental collaboration by serving as a liaison between engineering teams and other departments within the company.
- Enabled seamless communication flow within the engineering team via regular email correspondence updates or conference call briefings .
- Boosted team productivity by managing office supplies inventory and ensuring equipment maintenance needs were met.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated payroll deductions by accurately Quickbooks and processed payroll to meet preset requirements.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
Chief Operations Officer
Salmon Arm Dental And Alexander Dental
05.2021 - 11.2023
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Supported business growth through strategic planning and process development.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Directed human resources functions such as recruitment, training programs, performance management systems for a more effective workforce development strategy.
Client Service Representative
Royal Bank Of Canada
06.2018 - 06.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
District Manager
Freemark Apparel Brands Group
07.2015 - 06.2018
District Manager
Zumiez
06.2010 - 07.2014
Store Manager
Sterling Shoes
05.2006 - 03.2010
Education
LPN
Kwantlen Polytechnic University
Surrey, BC03.2008
High School Diploma -
Clayton Heights Secondary
Surrey, BC06.2006
Cosmetology Studies
Kwantlen Polytechnic University
Surrey, BC06.2006
Skills
- Insurance Verification
- File Management
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Social Media Marketing
- Financial product knowledge
- Staff Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Dental Office Receptionist
Hillside Dental
11.2023 - Current
Engineering Administrative Assistant
Sparq Industries
05.2023 - 11.2023
Chief Operations Officer
Salmon Arm Dental And Alexander Dental
05.2021 - 11.2023
Client Service Representative
Royal Bank Of Canada
06.2018 - 06.2020
District Manager
Freemark Apparel Brands Group
07.2015 - 06.2018
District Manager
Zumiez
06.2010 - 07.2014
Store Manager
Sterling Shoes
05.2006 - 03.2010
LPN
Kwantlen Polytechnic University
High School Diploma -
Clayton Heights Secondary
Cosmetology Studies
Kwantlen Polytechnic University