Chelsey Greene
Mobilization Coordinator
Calgary,AB
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
16
16
years of professional experience
Work History
Mobilization Coordinator
Canadian Red Cross
07.2021 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams.
- Tracked records, filed documents and maintained communication between clients to manage activities related to the various responses
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times.
- Trained and on boarded new team members.
Client Service Coordinator
The Tower Group
03.2019 - 11.2019
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Collaborated with sales representatives to onboard new clients seamlessly into our services offerings, ensuring a smooth transition process for all parties involved.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Customer Experience Leader
Indigo Books & Music
10.2007 - 03.2019
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
- Streamlined customer service processes for increased efficiency and improved response times.
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous process enhancements.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Education
Diploma of Arts - Fine Arts & Visual Arts
North Western Polytechnic
Grande Prairie05.2008
Skills
- Administrative Leadership
- Information Collection
- Data Entry
- Staff Supervision
- Recordkeeping
- Document Management
- Schedule Coordination
- Discretion and Confidentiality
- Regulatory Compliance
- Operations Management
- Adaptability
Timeline
Mobilization Coordinator
Canadian Red Cross
07.2021 - Current
Client Service Coordinator
The Tower Group
03.2019 - 11.2019
Customer Experience Leader
Indigo Books & Music
10.2007 - 03.2019
Diploma of Arts - Fine Arts & Visual Arts
North Western Polytechnic
Similar Profiles
Robert JohnsonRobert Johnson
Advanced Medical Technician at The Canadian Red CrossAdvanced Medical Technician at The Canadian Red Cross
Carmen WerbowetskyCarmen Werbowetsky
Senior Manager, Volunteer Experience and Engagement at Canadian Red CrossSenior Manager, Volunteer Experience and Engagement at Canadian Red Cross
Mariam AnthonyMariam Anthony
Personal Disaster Assistance at Canadian Red CrossPersonal Disaster Assistance at Canadian Red Cross
Amrrita SinghAmrrita Singh
CASE MANAGER (REMOTE) at Canadian Red CrossCASE MANAGER (REMOTE) at Canadian Red Cross
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC