Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chelsey Dickson

Ottawa

Summary

Organized and client-focused professional with experience in administrative support, client service, and coordination across real estate, rental housing, and hospitality sectors. Skilled in managing confidential information, handling high-volume inquiries, and supporting complex scheduling and documentation processes. Adept at communicating with diverse populations, resolving issues diplomatically, and maintaining accuracy under pressure. Known for adaptability, discretion, and a strong work ethic — ready to bring a service-first mindset to a public sector environment.

Overview

4
4
years of professional experience

Work History

Customer Development Coordinator

Bennett Property Shop
10.2023 - Current
  • Supported a high-performing real estate team by coordinating all client-facing communications from initial inquiry to post-sale follow-up.
  • Managed and nurtured buyer and seller leads using real estate CRM platforms (e.g., Salesforce), improving conversion rates and agent productivity.
  • Scheduled property showings, listing appointments, and buying consultations, streamlining the workflow for agents and ensuring a smooth client experience.
  • Tracked and analyzed lead sources to optimize marketing strategies.
  • Delivered a high-touch customer service experience, resulting in improved client satisfaction and repeat business.

Bartender

Canadian Tire Centre
09.2024 - 04.2025
  • Provided high-end bar service to VIP guests in premium lounges during Ottawa Senators games and special events.
  • Delivered exceptional guest experiences in a fast-paced, high-volume environment, maintaining professionalism and efficiency.
  • Prepared and served cocktails, wine, and beer with attention to presentation and accuracy, adhering to Smart Serve guidelines.
  • Managed cash and POS transactions, balanced end-of-shift reports, and ensured compliance with venue policies.
  • Built rapport with regular patrons and VIP guests, enhancing customer loyalty and repeat visits.
  • Maintained a clean and organized bar area, consistently meeting health and safety standards.

Bartender

State & Main Kitchen & Bar
03.2023 - 08.2024
  • Provided friendly, efficient bar service in a busy casual dining environment, preparing classic and signature cocktails, beer, and wine.
  • Maintained high standards of customer service while handling full bar and service well responsibilities during peak hours.
  • Upsold menu items and drink specials, contributing to increased average guest spend and overall restaurant revenue.
  • Worked closely with servers and kitchen staff to ensure seamless guest experiences and timely service.
  • Maintained cleanliness, inventory levels, and compliance with provincial alcohol service regulations.
  • Fostered regular clientele through engaging, attentive service and a positive attitude under pressure.

Rental Agent

District Realty Corporation
12.2022 - 10.2023
  • Assist with lead generation, being primary communication for prospective tenants and conducting rental showings.
  • Respond to both general and tenant inquiry phone calls, emails, and walk-ins about rental availabilities and property information.
  • Draft, review, and process RFP's, lease agreements, amendments, and other various documentation.
  • Collect monthly rental payments and outstanding payments of tenants.
  • Conduct rental increases and notices.
  • Enter all rental data into property management databases, as well as enter lease and tenant information into various systems, ensuring accuracy and attention to detail.
  • Manage and coordinate tenant move out/move in processes.
  • Scan, organize, and maintain up to date lease related documents in both electrical and physical filing system.

Bartender/Server

Crust and Crate
04.2022 - 09.2022
  • Provide a pleasant drinking experience to customers.
  • Serves drinks while maintaining a clean and sanitary bar area.
  • Attends to the detail and presentation of each order.
  • Prepares and maintains ingredients by following recipes.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Provide friendly, courteous service to create memorable moments for guests.

Leasing Agent

Sleepwell Property Management
01.2022 - 09.2022
  • Contact and maintain communication with prospective tenants.
  • Market listings of available properties.
  • Schedule prospectors for rental showings.
  • Create and manage lease agreements.
  • Cut unit keys and ensure move in runs smoothly.
  • Be familiar with all rental properties and spaces for lease.

Suite Waitress

Aramark Canadian Tire Centre
09.2021 - 04.2022
  • Handled a high volume of customers regularly providing exceptional customer service.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Assisted with dining room set up prior to and after service period.

Education

Bachelor's Degree in Psychology Bachelor of Science -

Carleton University
Ottawa, ON
12.2020

Secondary School - undefined

Cairine Wilson Secondary School
Ottawa, ON
06.2016

Skills

  • Administrative Support: Document preparation, data entry, scheduling, and file management in fast-paced environments
  • Client Service & Public Interaction: Skilled in providing respectful, solutions-oriented service to diverse populations
  • Real Estate & Leasing Knowledge: Experience with contracts, property regulations, and tenant coordination
  • Communication & Collaboration: Clear written and verbal communication with clients, colleagues, and management
  • Confidentiality & Discretion: Comfortable handling sensitive client information with integrity and professionalism
  • Time Management & Multitasking: Proven ability to prioritize competing tasks across real estate, hospitality, and administrative roles
  • Technology Proficiency: Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, CRM platforms, POS systems

Languages

English - Fluent

Timeline

Bartender

Canadian Tire Centre
09.2024 - 04.2025

Customer Development Coordinator

Bennett Property Shop
10.2023 - Current

Bartender

State & Main Kitchen & Bar
03.2023 - 08.2024

Rental Agent

District Realty Corporation
12.2022 - 10.2023

Bartender/Server

Crust and Crate
04.2022 - 09.2022

Leasing Agent

Sleepwell Property Management
01.2022 - 09.2022

Suite Waitress

Aramark Canadian Tire Centre
09.2021 - 04.2022

Secondary School - undefined

Cairine Wilson Secondary School

Bachelor's Degree in Psychology Bachelor of Science -

Carleton University

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Chelsey Dickson