CHELSEA RAJESH BHATIA
Toronto,ON
Summary
Accomplished Cashier and Cash Office Lead at No Frills Grocery, adept in cash handling and reconciliation, and a proven track record in customer service excellence. Managed transactions up to $40,000 daily, achieving a 98% accuracy rate. Skilled in data analytics and CATI, enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier and Cash Office Lead
No Frills Grocery
01.2024 - Current
- Processed more than 120 transactions per day with 99% accuracy, minimizing cash disparities.
- Balanced cash drawers at end of each shift with an error rate of less than 0.01%, ensuring smooth handovers between shifts.
- Managed daily cash deposits, reconciliations, and cash handling processes for up to $40,000 in transactions, achieving a 98% accuracy rate.
- Generated daily financial reports, identifying patterns and inconsistencies and giving top management with actionable insights.
Market Research Interviewer
Logit Group
03.2023 - 11.2023
- Managed over 60 outbound calls per day to obtain customer insights, resulting in a 90% survey completion rate.
- Using the survey software, accurately captured replies from live phone interviews while preserving a 98% accuracy rate for data entry.
- Utilized technologies like Computer-Assisted Telephone Interviewing (CATI) systems to expedite the interviewing process.
- Ensured high respondent satisfaction 95% of the time by providing great customer service, which included properly explaining survey topics and remaining professional throughout calls.
Education
Graduate Certificate - Project Management
Humber College
Toronto, ON08.2024
Graduate Certificate - Professional Financial Services
Fanshawe College of Applied Arts And Technology
London, ON08.2023
Skills
- Customer Service
- Cash Drawer Balancing
- POS system operations
- Cash Handling and Reconciliation
- Time Management
- Telephone Etiquette
- CATI
- Data Entry
- Data collection and analytics
Languages
English
Full Professional
Hindi
Native or Bilingual
Additional Information
I enjoy volunteering in my community and staying active through sports like volleyball and swimming.
Timeline
Cashier and Cash Office Lead
No Frills Grocery
01.2024 - Current
Market Research Interviewer
Logit Group
03.2023 - 11.2023
Graduate Certificate - Project Management
Humber College
Graduate Certificate - Professional Financial Services
Fanshawe College of Applied Arts And Technology
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