Chelsea lynne Penner
Northridge
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Red Robin. Proven ability to enhance guest engagement and satisfaction through effective communication and upselling techniques. Skilled in payment processing and adept at resolving guest complaints, ensuring a positive dining experience. Committed to delivering exceptional service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Hostess
Red Robin
Encinitas, CA
01.2020 - 10.2024
- Advised clients on insurance products and coverage options to meet individual needs.
- Analyzed client data to identify appropriate insurance solutions and mitigate risks.
- Facilitated policy renewals and claims processing, ensuring timely customer support.
- Developed comprehensive knowledge of industry regulations and compliance standards.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
Sales Associate
Happy Feet
Carlsbad, CA
06.2015 - 08.2018
- Provided product information and recommendations, fostering customer trust and satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Journeys Kidz
Carlsbad, CA
04.2012 - 11.2014
- Assisted customers in selecting products, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Organized merchandise displays, creating visually appealing layouts to attract customers.
- Participated in inventory management processes, ensuring stock availability for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Insurance Consultant
TeleTech Holdings
San Diego, CA
01.2010 - 05.2011
- Advised clients on insurance products and coverage options to meet individual needs.
- Analyzed client data to identify appropriate insurance solutions and mitigate risks.
- Facilitated policy renewals and claims processing, ensuring timely customer support.
- Developed comprehensive knowledge of industry regulations and compliance standards.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
Education
High School Diploma - Child Development
San Diego Mesa College
San Diego, CASkills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Customer service expertise
Cleaning and sanitation
Interactive communication skills
Detail-oriented
Exceptional communication
Guest engagement
Payment processing
Hospitality service expertise
Guest complaint resolution
Efficient collaboration
Guest relations
Seating arrangements
Service prioritization
Upselling
Performance improvement
Front-of-house display creation
Ordering procedures
Calm demeanor
Point of sale systems
Hospitality and accommodation
Positive and professional
Effective customer upselling
Sales Psychology Knowledge
Understanding how to guide clients through the decision making process, at the same time being aware and effective of my adaptability strengths and my self discipline
Timeline
Hostess
Red Robin
01.2020 - 10.2024
Sales Associate
Happy Feet
06.2015 - 08.2018
Sales Associate
Journeys Kidz
04.2012 - 11.2014
Insurance Consultant
TeleTech Holdings
01.2010 - 05.2011
High School Diploma - Child Development
San Diego Mesa College