Chelsea Zoller
Carmichael,CA
Summary
Meticulous Claims Specialist effective at completing accurate coverage and liability investigations. Collects and analyzes data used to devise fair and cost-effective injury settlements. Experienced Auto Insurance Adjuster successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Claims Specialist Senior
Progressive Insurance
02.2019 - Current
- Reviews new files to determine current status of injury claim, develops plan of action, and determines fair amount for settlement
- Negotiates injury settlement agreements with claimants and claimant attorneys
- Determines, sets, and updates reserves as necessary
- Reviews medical records and reports to ensure claimed injuries match facts of loss and the treatment plan follows evidence based medicine
- Interviews, collects and documents information from customers, agents, witnesses, police reports, etc
- Recognizes and opens applicable exposures
- Recognizes subrogation opportunities and refers accordingly
- Manages claims inventory workload which includes paperwork associated to claim, diaries, emails, and phones
Lead Center Coordinator
Options For Youth
02.2013 - 01.2019
- Managed a team of five center coordinators within set region
- Coached employees through day-to-day work and complex problems.
- Planned and oversaw student events including graduations and student awards banquets
- Supported Principal with special projects and additional job duties.
Shift Manager
Island Tan
04.2012 - 02.2013
- Built loyal clientele through friendly interactions and consistent appreciation
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Consistently hit and exceeded sales goals
Sales Associate
California Sun
02.2008 - 12.2010
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Extensively trained new and existing employees
Skills
- Strong organizational and problem-solving skills
- Customer service-oriented
- Excellent time management skills
- Effective communication and negotiation skills
- Performs well under pressure
- Accurate and detailed
Timeline
Claims Specialist Senior
Progressive Insurance
02.2019 - Current
Lead Center Coordinator
Options For Youth
02.2013 - 01.2019
Shift Manager
Island Tan
04.2012 - 02.2013
Sales Associate
California Sun
02.2008 - 12.2010
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