Chelsea Williams
Fort McMurray,AB
Summary
Proven leader with a track record of surpassing sales quotas at Hazmasters and enhancing customer satisfaction across various roles. Excels in strategic thinking and problem-solving, alongside a strong safety mindset. Demonstrates exceptional multitasking abilities and a commitment to excellence in customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Hazmasters
Fort McMurray, Alberta
04.2022 - Current
- Sourced new sales opportunities through proactive lead follow-ups and outbound calls/emails.
- Achieved and surpassed quarterly sales quotas by effectively closing deals
- Conducted thorough account research to identify key decision-makers and generate interest in products.
- Preformed warehouse duties including inventory management, order picking, and shipping and receiving.
- operated forklift to move and organize inventory, ensuring efficiency and safety in warehouse operations.
- Maintained a high level of customer engagement and satisfaction by providing tailored solutions.
Bus Driver
Fort McKay Alcor
Fort McMurray, Alberta
10.2020 - 04.2022
- Transported passengers safely to and from designated locations, adhering to planned routes.
- Ensured compliance with traffic laws, and provincial/federal regulations, prioritizing passenger safety at all times.
- conducted thorough pre-trip inspections and maintained cleanliness and presentation of the bus.
- Managed passenger interactions with professionalism, ensuring a safe and welcoming environment.
Retail Store Manager
Call It Spring
Fort McMurray, Alberta
06.2018 - 11.2020
- Delivered exceptional customer service by assisting customers with merchandise inquires and fitting.
- Trained and mentored new team members in product knowledge, sales techniques, and company procedures.
- Maintained visual appeal of the store by organizing merchandise displays and engaging customers to promote specific products.
- consistently met sales targets and enhanced store performance through strategic merchandising.
General Labourer (Seasonal)
Mikisew Group
Fort McMurray, Alberta
09.2017 - 05.2018
- Maintained a safe work environment by strictly following all safety protocols an guidelines.
- Preformed various tasks including site cleanup, debris removal, and snow removal from walkways and parking areas.
- contributed to the efficiency of the construction team ensuring the worksite was organized and hazard-free.
- Made sure to wear all appropriate PPE, as well as dressing for the harsh weather conditions.
Supervisor
Fort McMurray Licensing and Registry
Fort McMurray, Alberta
05.2007 - 03.2017
- Supervised daily operations of the registry office, ensuring efficient service and compliance with regulatory standards.
- Managed and trained a team of employees, providing guidance on the registry processes, customer service, and conflict resolution.
- Oversaw the processing of vehicle registrations, driver's licenses, and corporate registrations, ensuring accuracy and adherence to the provincial regulations.
- Implemented operational improvements to streamline workflows and enhance customer satisfaction.
- Handled escalated customer issues with professionalism, resolving them promptly to maintain a positive client experience.
- Provided constructive feedback to staff, fostering collaborative and productive work environment.
Education
High School Diploma -
Westwood High
Fort McMurray, AB01-2001
Skills
- Safety-Oriented practices
- Mutitasking and time management
- Effective communication
- Strategic thinking and problem solving
- Team collaboration and leadership
- Customer Service excellence
- Strong safety mindset
Certification
- CSTS-09 certification Sept 2015 to Present
- Fork lift certification March 2024 to Present
- Class 2 drivers license 11+ years
References
References available upon request.
Timeline
Inside Sales Representative
Hazmasters
04.2022 - Current
Bus Driver
Fort McKay Alcor
10.2020 - 04.2022
Retail Store Manager
Call It Spring
06.2018 - 11.2020
General Labourer (Seasonal)
Mikisew Group
09.2017 - 05.2018
Supervisor
Fort McMurray Licensing and Registry
05.2007 - 03.2017
High School Diploma -
Westwood High