Chelsea Williams
Langley,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Customer Success & Concierge Lead
Tawkify
12.2021 - 08.2023
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated on-call assistance to clients, resolving any challenges that arose on the day of their meeting
- Supported internal matchmakers by resolving platform/tech issues and addressing client or job-related concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted clients with special needs or requests, demonstrating empathy and understanding in every interaction.
Administrative Support
Fedscale Inc.
09.2019 - 08.2022
- Ensured accuracy of service agreements through proofreading
- Provided administrative support to management, other departments and employees.
- Contributed to data management by providing light data entry support
- Streamlined travel arrangements for on-site service staff, ensuring smooth logistical operations.
Front End Team Member
Whole Foods Market
10.2019 - 01.2021
- Efficiently handled cashiering and bagging operations, ensuring smooth transactions for customers
- Provided exceptional customer service and hospitality, creating a positive shopping experience for all visitors
- Demonstrated extensive product knowledge, offering personalized recommendations to customers, and enhancing their experience.
Education
Bachelor of Arts - Counselling Psychology
Trinity Western University
Langley, BC04.2026
Skills
- Empathetic Customer Service
- Tech-savvy abilities
- Strong Work Ethic
- Exceptional Written and Verbal Communication
- Detail-oriented approach
- Conflict Resolution
- Cash Handling
- Effective Decision Making and Problem Solving
- 45-50 WPM Typing Speed
- Continuous Improvement
Additional Skills
- Photography
- Videography
- Adobe Creative Programs
- Microsoft Office
Languages
English
Native or Bilingual
Timeline
Customer Success & Concierge Lead
Tawkify
12.2021 - 08.2023
Front End Team Member
Whole Foods Market
10.2019 - 01.2021
Administrative Support
Fedscale Inc.
09.2019 - 08.2022
Bachelor of Arts - Counselling Psychology
Trinity Western University
Similar Profiles
Maja UckarMaja Uckar
VIP Matchmaker at TAWKIFYVIP Matchmaker at TAWKIFY
Morgan KingMorgan King
Sales Representative at Tawkify MatchmakingSales Representative at Tawkify Matchmaking
Amy CollinsAmy Collins
Sr. Sales Rep/Operations Specialist at Tawkify, IncSr. Sales Rep/Operations Specialist at Tawkify, Inc
Poonam GroverPoonam Grover
TGT Teacher at Saupin's Public SchoolTGT Teacher at Saupin's Public School
Devanshu SinghalDevanshu Singhal
Manager, Risk Services at KPMG CanadaManager, Risk Services at KPMG Canada