Mengting (Chelsea) Wan
Burnaby
Summary
Dynamic and results-oriented professional with a diverse background spanning customer service, retail, marketing, property management, and healthcare industries.
Skilled in building strong client relationships, delivering exceptional service.
Proven track record of success in organizing high-impact events, leveraging social media for marketing, and managing administrative functions.
Skilled in budgeting and financial analysis, with a strong ability to compare costs, track expenses, and optimize spending for maximum operational efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
City Square Holding Ltd.
02.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Planned and executed three major annual events for the shopping mall, including Easter, Halloween, and Christmas, managing all aspects from promotions, budgets to event day coordination.
- Handled all inquiries from mall guests and tenants, distributed relevant billing documents, booked meeting rooms, prepared invoices, and ensured the smooth operation of all daily activities within the mall.
- Managed all banking deposits for rental payments, ensuring accurate and timely transactions.
- Managed the mall’s website, overseeing content updates, ensuring accurate information, and optimizing user experience.
Pill Technician/Patient Service Coordinator/Medical Assistant
RMEDY BY VANCOUVER LASER Clinic
07.2022 - 08.2023
- Coordinate patient appointments based on the availability of physicians or healthcare providers, ensuring the schedule is optimized.
- Ensure patients pay their payments or fees at the time of service. This may include processing payments for clinic visits, blood tests, treatments, or procedures.
- Prepare pills, tablets, or capsules into prescribed dosages based on doctors' prescriptions.
- Maintain accurate records of supplement batches, inventory levels, and any discrepancies in supplement distribution.
- Performed bookkeeping duties, preparing and sending financial statements or bills to accounting department.
Administrative Assistant
Sun Real Estate Funds Management LTD
02.2021 - 01.2022
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Assisted with preparing official checks and transaction law documents for clients.
- Deposited checks for clients outside of town every month and notify them on time.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Account Manager
Discount Carpet And Flooring
02.2020 - 02.2021
- Respond to telephone and email inquiries, providing quality services to customers
- Responsible for all aspects of projects from the time clients walk in the door to the final installation of flooring and carpet. This involves working closely with clients to get ideas of what they want for their homes or business, providing documents to help clients get the strata approval, arranging appointments to do the measurement, quote prices,and schedule installation date
- In charge of editing advertisements on 6 Craigslist accounts, 2 KIJIJI accounts, Instagram, Pinterest and Facebook marketplace of the company with great efficiency and effectiveness
- Make telephone sales, build and maintain strong relationships with clients.
Education
BBA - Leadership And Management
Trinity Western University
Langley, BC12.2020
Diploma - Business Administration
Kwantlen Polytechnic University
Surrey, BC08.2019
Skills
- Fluent in Mandarin and English
- Exceptional client service and relationship management
- Exceptional interpersonal and communication skills, both written and verbal
- Experienced with social media platforms and online marketing tools
- Good knowledge of Mindbody, Accuro, Admin System, QuickBooks, Excel Suite and Photoshop
Timeline
Administrative Assistant
City Square Holding Ltd.
02.2024 - Current
Pill Technician/Patient Service Coordinator/Medical Assistant
RMEDY BY VANCOUVER LASER Clinic
07.2022 - 08.2023
Administrative Assistant
Sun Real Estate Funds Management LTD
02.2021 - 01.2022
Account Manager
Discount Carpet And Flooring
02.2020 - 02.2021
BBA - Leadership And Management
Trinity Western University
Diploma - Business Administration
Kwantlen Polytechnic University
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