Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHELSEA TURNER

St. Catharines

Summary

Experienced Customer Support Manager with years of expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and driving business results. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Engagement Leader

PetSmart
05.2017 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively
  • Implemented personalized marketing strategies for increased customer engagement and loyalty
  • Utilized analytics tools to measure the success of various engagement campaigns, adjusting tactics as needed for maximum impact.
  • Accomplished multiple tasks within established timeframes.
  • Spear-headed partnerships with Project Share, Niagara SPCA, and other local charities
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.

Contract Assistant Store Leader

PetSmart
01.2021 - 09.2021
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand
  • Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions
  • Vast knowledge of ordering systems including SAP
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Education

Ontario College Diploma - General Arts and Sciences

Niagara College
01.2005

Skills

  • Consumer Awareness
  • Performance Analysis
  • Customer Relationship Management
  • Customer Complaint Resolution
  • Expertise in SAP Systems
  • Effective Time Allocation
  • Strong Organizational Skills

Certification

  • First Aid, CPR, and AED Certificate

St.John Ambulance

  • Forklift Operator Certificate

Raymond Johnston

Timeline

Contract Assistant Store Leader

PetSmart
01.2021 - 09.2021

Customer Engagement Leader

PetSmart
05.2017 - Current

Ontario College Diploma - General Arts and Sciences

Niagara College

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CHELSEA TURNER