Chelsea Thompson
Fontana
Summary
Highly motivated Office Manager with extensive knowledge and progressive experience in dental and orthodontic practice environments. Possesses a comprehensive understanding of all aspects of clinical office operations, regulatory compliance, and delivering superior-quality, patient-centered service. An effective co-leader excelling in training and supervising employees, overseeing inventory, and managing databases. Expertise extends to accounts receivable functions, optimizing patient workflows, and coordinating schedules for multiple doctors with demanding calendars.
Overview
12
12
years of professional experience
Work History
Office Manager
Affrunti and Kunihira Dental Partnership
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Dentrix
DENTAL OFFICE MANAGER
Pacific Dental Services
03.2020 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections
- Supervised and led team of dental hygienists and support staff of 20+
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs
- Recruited, hired and developed office teams to offer best-in-class patient care
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established team priorities, maintained schedules and monitored performance
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Leveraged data and analytics to make informed decisions and drive business improvements
- Set aggressive targets for employees to drive company success and strengthen motivation
BENEFITS COORDINATOR
Pacific Dental Services
06.2017 - Current
- Used data entry skills to accurately document and input statements
- Responded to customer concerns and questions on daily basis
- Audited and corrected billing and posting documents for accuracy
- Handled account payments and provided information regarding outstanding balances
- Monitored outstanding invoices and performed collections duties
- Collaborated with customers to resolve disputes
- Maintained accurate records of customer payments
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Generated accounts payable reports for management review to aid in financial and business decision making
DENTAL ASSISTANT
Pacific Dental Services
06.2015 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Sterilized rooms and prepped equipment and instruments for procedures daily
- Prepared patient x-rays and images for dentist review
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
RECEPTIONIST
Pacific Dental Services
06.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
Education
No Degree - undefined
Chino High School
Chino, CA06.2011
Skills
- Office Supplies and Inventory
- Patient Care
- Budget Management
- Workflow Coordination
- Team Meetings / Team Meetings
- Accounts Payable and Accounts Receivable
- Professional Correspondence
- Schedule Management
- Employee Performance Evaluations
- Scheduling
- High-Volume Environments
- Patient Records Gathering
Timeline
Office Manager
Affrunti and Kunihira Dental Partnership
12.2023 - Current
DENTAL OFFICE MANAGER
Pacific Dental Services
03.2020 - Current
BENEFITS COORDINATOR
Pacific Dental Services
06.2017 - Current
DENTAL ASSISTANT
Pacific Dental Services
06.2015 - Current
RECEPTIONIST
Pacific Dental Services
06.2013 - Current
No Degree - undefined
Chino High School
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